Senior Digital Analyst

Company Description

Three UK is a big network for the little or life-changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer.

Three UK was founded in 2003 to challenge the mobile industry, and now covers 99% of the UK outdoor population with its combined 3G and 4G network and carries 28% of mobile data traffic in the country (Enders Analysis). Three has more spectrum exclusively dedicated to 5G than any other UK mobile network, meaning our customers will benefit from an outstanding experience when using the next generation of mobile technology.

Job Description

What the role is all about...

We are looking for an enthusiastic and experienced Senior Digital Analyst to join our Digital Analytics and Insights Team. Using the Adobe suite and analytics tools, you will drive change by providing analysis, recommendations and reporting on performance and customer behaviour to drive trading and development changes to our digital channels. You will engage with stakeholders to understand priorities and support on answering ad-hoc queries as well as providing self-generated insights.

What you'll be doing...

• Undertake website / app and customer analysis to evaluate success and deliver actionable insights to drive optimisation programmes.
• Drive understanding of customer needs, pain points and segments to target.
• Proactively identify opportunities for sales growth, cost reduction and experience enhancements that are accretive to the Digital team's roadmap.
• Agree most important KPIs to track aligned to commercial objectives.
• Translate data into visualisations, metrics, and goals, synthesizing complex, and ambiguous information in an accessible way for all stakeholders.
• Demonstrate compelling storytelling; an ability to tell a complex narrative clearly to influence the audience to act on it.
• Collaborate with the Digital Implementation team and product teams to create, manage, and enforce digital analytics tagging standards to ensure robust and consistent data is captured for analysis.
• To support the Digital Analytics and Insight team in embedding and fostering best in class tools, systems and processes.

Qualifications

What you'll ideally bring...

• Strong quantitative analytical skills, critical thinker with a customer-centric approach and effective communication, influencing and presentation skills.
• Proven experience in web/app analytics, preferably with Adobe Analytics.
• Experience in UX analytics tools, e.g. Decibel, Content Square, Clicktale, etc.
• At ease working with complex data sets applying strong technical coding skills in Python / R / SQL to develop analytical solutions/insights.
• Experience in ecommerce in an Agile environment and knowledge of Business Intelligence tools, preferably Tableau.

What you'll receive in return...

• Salary range for this role start's at £59,120, and exact salary will differ by job and experience
• A car cash allowance, a performance based annual bonus & an additional 'flexible allowance' to spend on additional benefits, topping up your pension, or to be added to your salary
• Hybrid working between your home (2-3 days a week) and our brand new Reading HQ office at Green Park (2-3 days a week)
• 28 days annual leave + 8 bank holidays + 3 personal days annually, which increases with length of service
• Private Medical Insurance, Life Assurance and Income Protection
• Free mobile phone package & unlimited sim-card
• On-site car parking (including electric!)
• .... Plus lots more including wellbeing and learning & development benefits!

Additional Information

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Our people make us who we are. We're a diverse and inclusive bunch, and it's important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

At Three we have a hybrid working arrangement in place as standard for office based employees, where employees work from a mix of office based location and working from their home in the UK to carry on their role.

Excluding retail, core hours at Three are between 10:00 and 16:00, with operating hours between 08:00 & 18:30. This allows employees to have a start time between 08:00 and 10:00 and finish time between 16:00 and 18:30.]]>