Senior Desktop Engineer - Healthcare - Hybrid working

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About Dexcom

Founded in 1999, Dexcom, Inc. (NASDAQ: DXCM), develops and markets Continuous Glucose Monitoring (CGM) systems for ambulatory use by people with diabetes and by healthcare providers for the treatment of people with diabetes. The company is the leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes. Since the company's inception, Dexcom has focused on better outcomes for patients, caregivers, and clinicians by delivering solutions that are best in class - while empowering the community to take control of diabetes. Dexcom reported full-year 2022 revenues of $2.9B, a growth of 18% over 2021. Headquartered in San Diego, California, with additional offices in the Americas, Europe, and Asia Pacific, the company employs over 8,000 people worldwide.

** You must have the Right to Work in the UK. Sponsorship is not available for this role **

Role Summary:

This position will have responsibility for ensuring the smooth operation, maintenance and optimisation of computer systems within the region and as part of the wider IT function globally.

Key responsibilities include working with MECM, MS in-tune and related systems. We are a relatively small EMEA based team but form part of a much larger IT team that spans multiple locations across the world. Effective collaboration and the ability to communicate efficiently with those in other time zones is essential.

Essential Duties and Responsibilities:

• Candidates must possess strong problem-solving, analytical and communication skills, in addition to in-depth technical knowledge of Active Directory, Group Polices, Powershell, LDAP, Microsoft MECM or other similar tools.
• Provide subject matter expertise in enterprise IT systems MECM, JAMF platforms in a complex and predominantly Windows 10/11 environment, with some Apple IOS devices.
• Configuration, support, administration and monitoring of the following:
• Microsoft Infrastructure - AD, Access & Security (GPOs, File & Print)
• Desktop support - Primarily Windows 10/11 with some Apple
• Server Hardware & Operating Systems (Dell, Windows)
• Deliver action plans to your Manager on how performance standards will be met.
• Establish exceptional relationships with various departments, consultants, external agencies and leadership resulting in increased process efficiency, improved communication, and reduced cycle time.
• Maintaining robust records on lifecycle management including asset management, inventory control and so on that will stand up to ISO27001 audit

Required Qualifications/Education:

• Significant hands-on experience in Application packaging (JAMF / Intune) is essential.
• Relevant work experience including but not limited to hands-on hardware troubleshooting experience; ability to read and understand technical manuals, documentation, and guides; excellent technical knowledge of desktop and server hardware and software, including all current versions of Windows, Microsoft Office applications, and PC hardware.
• Solid experience of working with windows imaging technologies, Microsoft System Centre/MECM
• Solid experience of working with Microsoft Intune
• Excellent troubleshooting technique and knowledge.
• Deep understanding of an ITIL compliant environment, and some experience of Servicenow for all aspects of this.
• Basic to intermediate knowledge in TCP/IP networking, Wi-Fi, and server-client relationships
• Fluency in English, both written and oral communication.
• Shows aptitude, initiative and follow through, and has strong project management skills.
• Typically requires a bachelor's degree and solid hands-on related experience at the level of senior technician or engineer. Suitable experience and relevant certification credentials may be accepted as an alternative to related degree.

Preferred Qualifications:

• Computer related qualifications and certifications will be viewed favourably, especially in SCCM and related disciplines
• Proficiency in other European languages is desirable but not essential.

A more detailed Job description can be provided if required.

Travel Required:

• 0 - 10%

Dexcom offers / Why Dexcom

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.