Senior Delivery Programme Controls Manager

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Job Description

As Senior Delivery Programme Controls Manager, you'll lead delivery across the programme portfolio, ensuring alignment to strategic objectives and consistent performance against agreed baselines. Embed robust programme controls to enable visibility, assurance, and data-led decision-making, actively preventing siloed delivery through cross-functional collaboration.

The Senior Delivery PCM will provide senior leadership in the governance and programme controls, setting expectations on performance, ensuring cross-portfolio consistency and leading the strategic engagement with Supply chain and Procurement to drive high-value outcomes.

Programme and Project Controls is central to delivering effective programme and project outcomes. The Senior Delivery PCM ensures programmes and projects are held to account for adherence to established delivery and project management processes ahead of investment decisions, providing independent assurance that robust, validated data informs all decision-making.

Responsibilities

• Enable consistent and effective delivery across programmes by driving adherence to agreed design, approvals and processes, and aligning delivery approaches to reduce fragmentation and improve overall performance.
• Act as the senior point of escalation and a trusted advisor to Programme Directors and Heads of Infrastructure Delivery, shaping executive-level decision-making.
• Ensure lessons learned relating to productivity and supplier performance are consistently applied across programmes, driving enterprise-wide continuous improvement and strengthening delivery capability.
• Provide senior leadership and direction to a multi-disciplinary Delivery PCM team across all programmes, ensuring alignment, capability development, and strong performance across the portfolio.
• Demonstrate experience operating at a senior management level within a large, complex capital delivery environment, with accountability for strategic leadership, governance, and organisational performance.
• Deliver effective problem-solving, applying analytical thinking to complex challenges and developing innovative yet practical solutions.

Qualifications

• Hold a relevant professional qualification or equivalent experience, with strong portfolio, programme, and project controls expertise within delivery-phase projects.
• Demonstrable experience operating at a senior management level within a large, complex capital delivery environment, with responsibility for strategic leadership, governance, and organisational performance.
• Extensive experience in Programme Controls and PMO processes, including estimating, planning, cost management, risk and change management.
• Deep understanding of programme and project productivity and performance data in the delivery stage, to ensure integrity of data and information reported to support effective decision-making.
• Proven ability to influence, challenge and shape decision-making at executive and senior leadership levels, communicating effectively to support strategic outcomes.
• Highly skilled in presenting complex information, insights and recommendations to senior executives and shareholders.

About Us

There's something so special about working at the world's most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You'll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow's Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.

About the Team

Together, we're working to welcome millions more passengers, while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. At Heathrow, you can be part of this - providing solutions that make every journey better for millions each year. That means ensuring we meet the changing needs of the passengers, colleagues and partners who use our airport to work, travel, trade, shop, eat, explore and connect. Our Solutions team covers project management, process improvement, business change, technology, cyber defence, masterplanning, infrastructure and procurement. It brings together people with the skills to deliver prestigious and often large-scale projects, from transforming terminals to making big reductions in our carbon emissions.

Every day will test your skills and give you the opportunity to make your mark. You might be working with the technology and data that power our city within a city, driving vital commercial agreements with everyone from retailers to airlines, or improving the unique infrastructure that includes everything from 200 buildings to 250 HV substations. It's a collaborative environment, where you can rely on the support of the experts around you as you take on projects you'll both take pride in and feel passionate about.