Senior Delivery Lead

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Job Description

The Senior delivery Lead will oversee highly complex Technology projects spanning multiple systems and impacting various Heathrow departments and external stakeholders.

The role also involves working with Technology Service Delivery teams to ensure seamless integration of new Technology into operational service.

Providing Technology leadership across the entire portfolio and project lifecycle, this position requires close partnership with senior business leaders, sponsors, and the airline community to co-create future capabilities. By leveraging innovation and technology, the role aims to drive transformative changes in ways of working.

Responsibilities

• Leadership of the Technology Portfolio within the Strategic Programme including ICS Design and Delivery as well as the Technology Projects forming Tranche 'X' of the Programme.
• Working with the overall H7 programme manager and other stakeholders to plan and design the Technology Project Portfolio and ensure that these integrate with the overall programme.
• Facilitating the development of the Technology blueprint as well as managing the Technology blueprint and ensuring that the capabilities delivered are aligned with it
• Managing the Technology Project Portfolio and day to day management of the Technology Project Portfolio within the overall Programme
• Managing the Technology Project Portfolio budget, monitoring the expenditures and costs against benefits as the projects progresses
• Organising and chairing the Technology Project Portfolio Steering Group
• Work with the Technology Service Delivery teams to ensure a smooth transition of new Technology into Service
• Ensuring that the delivery of outputs or services from the Technology projects meet overall programme requirements and is to the appropriate quality, on time and within budget

Qualifications

• Experience of delivering programmes/projects in a complex and fast-paced environment
• Previous experience of working in an outsourced model either as a client or supplier
• Accountability for all aspects of project delivery including financial management and commercial negotiation
• The ability to influence and lead competing partner expectations, proven verbal and written communication and influencing skills
• Able to cope with conflicting challenges and seek appropriate support or framework. Be comfortable at challenging the norms constructively

Ideally, you'll have:

• Previous experience of programme management using the Managing Successful Programmes (MSP) framework
• Experience of successful engagement with senior and challenging internal and external partners
• Experience of working either in aviation, logistics and/or regulatory environment
• Experience of big data, cloud, and automation projects
• Experience or exposure of working in matrix environment

About Us

There's something so special about working at the world's most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You'll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow's Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With four diversity networks, we champion inclusivity and celebrate individuality.

About the Team

Together, we're working to welcome millions more passengers, while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. At Heathrow, you can be part of this - providing solutions that make every journey better for millions each year. That means ensuring we meet the changing needs of the passengers, colleagues and partners who use our airport to work, travel, trade, shop, eat, explore and connect. Our Solutions team covers project management, process improvement, business change, technology, cyber defence, masterplanning, infrastructure and procurement. It brings together people with the skills to deliver prestigious and often large-scale projects, from transforming terminals to making big reductions in our carbon emissions.

Every day will test your skills and give you the opportunity to make your mark. You might be working with the technology and data that power our city within a city, driving vital commercial agreements with everyone from retailers to airlines, or improving the unique infrastructure that includes everything from 200 buildings to 250 HV substations. It's a collaborative environment, where you can rely on the support of the experts around you as you take on projects you'll both take pride in and feel passionate about.