Senior Delivery Lead
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Role Title: Senior Delivery Lead
Division: Claims & Distribution Portfolio
Department: Technology
Location: London
Type: Permanent
About the Role
The Senior Delivery Lead will be responsible for the planning, management and delivery of multiple cross-Portfolio initiatives. The Senior Delivery Lead is also responsible for implementing, maintaining and championing Agile practices at the Portfolio level. This role will be initially focussed on progressing several priority initiatives covering multiple business functions, while working with the Technology Head of Portfolio and Operations Business Agility Lead to enhance Agile delivery capability for the group. Knowledge of a variety of delivery methodologies, predominantly Agile, is preferred.
About the Department & Team
The Technology team reports into the Chief Information Officer and is responsible for the delivery of key services to the LII and LMRe Business ranging from technical services to business process. The team provides the architecture and the delivery skills and resources required to support business outcomes.
Key Responsibilities
As a member of the Claims & Distribution Technology Portfolio, the Senior Delivery Lead must ensure there is an aligned understanding of how the team can provide the highest value to the customer and will be:
• Work with stakeholders, contributors, and suppliers to ensure new initiatives and deliverables are understood, evaluated, prioritised, and implemented according to the prioritisation of the areas of the business needs and the budgeted set within Technology globally.
• Contribute to projects as required to develop proposals, requirements, or another project documentation.
• Identify the relationships, dependencies and impacts of change on multiple systems and processes, across numerous business functions.
• Successfully engage in multiple initiatives simultaneously.
• Stakeholder management - partner with the Product Owner and Operations organisation to interact with all levels of management to obtain buy-in and sign off.
• Work effectively as part of an Agile team alongside the Product Owner, Scrum Master and other delivery team members.
• Ensure deliverables are accurately identified and estimated.
• Run, manage, and close down projects and other initiatives in accordance with guidance from the Agile PMO.
• Liaise with the Business Agility and Operations functions to engage and manage stakeholders and for advice and support in producing relevant Change, Communications and Training artefacts to support embedding the change as appropriate.
• Champion the measurement and adoption of products and initiatives through working with teams to implement tools and techniques to support this.
• Facilitate program processes and practices, managing risks and impediments raised by the delivery teams.
• Acting as a true servant leader in the removal of blockers and impediments that are impacting the delivery of the initiatives/workstreams and the teams effectiveness.
• Create visibility and transparency within the delivery of initiatives, creating the necessary communication channels and deliverables and promoting the use of agile ceremonies and deliverables as a place for self-service communications.
• Facilitate the ongoing coordination of delivery planning. This includes:
- Supporting the Portfolio Head and Product Owners to manage change to the programs PI plan and identify the impacts of those changes.
- Driving cross team, portfolio, and departmental planning, collaboration, coordination and resolution of impediments.
- Assisting the agile program in communication and coordination with stakeholders and customers
- Driving delivery and continuous improvement by utilising feedback and metrics (quality, delivery rate, etc.) to identify areas of opportunity.
- Participating with management and cross-functional teams as subject matter expert to develop and improve operating policies and procedures and be an advocate in adopting best practices and processes.
- Ensuring the risks and dependencies of the delivery are understood, articulate and are mitigated and communicated and above all are used to contribute towards successful delivery outcomes.
- Developing / modifying processes, policies, and procedures to facilitate the working relationship between the portfolios and other business functions / partners.
- Supporting the configuration of Scaled Agile to the needs of the organisation, standardising and documenting practices.
• Work with the Head of Portfolio in facilitation and evolution of the agile transition of the portfolio, working with APO to develop and support teams in agile ways of working and working with other Delivery Leads and Scrum Masters to establish consistent practices across the portfolio.
• Support the use of product level KPIs to drive product decisions. Assist in the collecting KPI data and / or reinforcing their use in product decisions.
• Contribute to the continuous improvement of the Technology and Business Agility Portfolio teams,
• Coach, develop and line manage individuals and actively managing 3rd party suppliers and contractors in line with expected outcomes and objectives.
• Manage and oversee the production support of products, ensuring they provide the adequate support structure to the users and comply with all LM information security and control points.
Skills and Experience
Solid experience in delivering multiple streams of projects with both business and technical teams. Managing complex cross-Portfolio deliveries with global contributors and for global teams.
Desirable:
• Salesforce or other CRM capability and functionality
• Understanding of the Underwriting and Distribution functions within a London Market or European Insurer
• Insurance, Reinsurance and London Market experience
Essential:
• Proven track record of delivering technical and business changes in global organisations
• Extensive experience in program & project standards, governance and methods
• Excellent communication and presentation skills
• Strong analytical and problem-solving skills
• Experience of managing multiple teams and initiatives.
• Experience of managing multiple teams and initiatives.
• Experience of systems migration and integration
• Experience of working within an Agile environment with global delivery teams
• Comfortable working with 'C' level stakeholders in a matrix managed organisation
• Demonstrable experience of internal and external stakeholder engagement (including vendors)
• Experience of Team management and leadership
• Flexible and pragmatic
• Ability to work to deadlines and to meet standards
• Excellent communication and presentation skills
• Strong analytical and problem-solving skills
About Liberty Specialty Markets (LSM)
Liberty Specialty Markets is part of Liberty Mutual Insurance Group, a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets.
Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation.
We bring this to life for our colleagues through:
• Offering a vibrant and inclusive environment and committing to their career development.
• Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment.
• Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals.
• A supportive culture, which includes promoting a healthy work-life balance and working flexibly.
For more information, please follow the links below:
https://www.libertyspecialtymarkets.com/gb-en/careers/working-for-us
https://www.libertyspecialtymarkets.com/gb-en/careers/diversity-inclusio...