Senior Data Insights Officer

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About us

The King's community is dedicated to the service of society. King's Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world. Our ambitious Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us.

Digital Innovation for Student Success (DISS) is a small, sector-leading, multidisciplinary innovation team at King's College London, established to support research and development activity that improves both the student and staff experience. The team works collaboratively with students, academic faculties, professional services, and central IT to explore opportunities, shape ideas, and help embed effective digital products and services across the end-to-end student journey and supporting staff workflows. DISS focuses on discovery, applied research, user-centred design, and practical experimentation, working at pace to respond to emerging needs and opportunities. The team maintains active links with industry partners, peer institutions, and professional networks, using external insight to inform its work and share learning back into the organisation. Its work is guided by a strong sense of public purpose and responsibility, with a commitment to building practical, humane digital solutions that make a meaningful difference at scale, and an emphasis on collaboration, learning, and helping partners deliver and embed solutions.

DISS sits within the Student Knowledge, Information & Enquiries (SKIE) department. SKIE brings together colleagues who are focussed on helping students to get the information they need quickly and easily and also to engage with their programme and university life more broadly, through management of inbound enquiries and service requests, static and dynamic digital content, and outbound communications. Our remit covers all King's students, from enrolment to graduation.

We are part of the Students & Education Directorate, a collection of wide-ranging professional services in place to support King's students and their education. As a directorate we manage the student lifecycle from application to graduation and beyond, to ensure a coherent and seamless student experience and effective administrative processes, working closely with King's faculties to do so.

About the role

The Senior Data Insights Officer plays a key role in using data, insight and research to improve student experience and service delivery at King's. Working across a portfolio of core digital products - including Microsoft Dynamics CRM, the King's Student App and AI-enabled tools - the role focuses on generating high-quality insight that enables teams to understand performance, respond to student needs and make evidence-informed decisions.

The post holder will lead on the analysis of complex quantitative and qualitative datasets, using tools such as Microsoft Power BI and AI-enabled text analytics to monitor institutional KPIs, support service-level agreements, and surface actionable insights for stakeholders across the university. This includes analysing student feedback from multiple sources, supporting institutional survey analysis, and producing clear, well-structured reports and insight outputs that communicate findings to a range of audiences. The role also contributes to evaluation and research activity that informs the ongoing development of digital products and services.

The role works closely with Digital Product, UX and Student Services colleagues, supporting the analysis and synthesis of data generated through user research and service design activity. By translating research findings and performance data into clear, accessible insight, the Senior Data Insights Officer helps ensure that digital services are inclusive, user-centred and continuously improving. The role also contributes to a culture of evidence-led innovation by testing ideas, evaluating impact, and supporting strategic initiatives such as the Single View of Students.

Reporting to the Data Insights Manager, the Senior Data Insights Officer works with a high degree of autonomy, building strong relationships with stakeholders and acting as a trusted partner for teams across academic and professional services.

This is an exciting opportunity for candidates who want to apply advanced analytical skills to real-world challenges, influence how digital services are designed and delivered, and have a tangible impact on student experience and success. We welcome applications from candidates both within and outside the Higher Education sector who can demonstrate the skills and experience needed to succeed in this role.

This is a full time post offered on an indefinite contract.

About you

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Relevant work experience and/or education: We think a wide range of different work and educational experiences could support you to be successful in this role. Relevant work experience might include service delivery in higher education, or supporting data analysis in large and complex organisations. Relevant educational experiences might include higher education in a related discipline, professional qualifications or other training.
2. Experience using data analysis software to clean and manipulate large and/or complex datasets, showing strong attention to detail, especially in support of KPI reporting.
3. Ability to analyse complex qualitative and quantitative data sets through rigorous research methodologies to identify trends, patterns and insights, producing and presenting thorough and comprehensible reports adapted to a range of stakeholders and internal customers.
4. Ability to proactively and independently establish and maintain professional working relationships with external and internal stakeholders, building the profile of the team.
5. Ability to both independently manage own workload (supported by and actively communicating with line manager) and collaborate effectively with the team.
6. Thorough knowledge of quantitative and qualitative research methodologies, and experience using relevant software like Excel, Microsoft Power BI and Nvivo.
7. Knowledge of and enthusiasm for higher education and improving the student experience.
8. Working knowledge of data protection laws and compliance best practice (such as GDPR and PECR).

Desirable criteria

1. Experience using Microsoft Dynamics 365 CRM (customer relationship management) software.
2. Awareness of how digital product teams operate and their role in the product development lifecycle, in particular in a Scaled Agile Framework (SAFe) setting.
3. Experience working in AI product delivery, especially with a focus on data insights and reporting.

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further information

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's.

As part of this commitment to equality, diversity and inclusion and through this appointment process, it is our aim to develop candidate pools that include applicants from all backgrounds and communities.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers will review your application, please take a look at our ' How we Recruit ' pages.