Senior Customer Support Coordinator

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Flexibility has become one of the defining features of successful workplaces. You now have the unique opportunity to join Coople, a pioneer in the world of flexible work and one of the largest players in the flexible staffing sector in Europe. Do you want to make flexible work a rewarding experience for ambitious workers and businesses? Are you a German speaker with experience in Customer Care? Then we are looking for you!

As a Senior Customer Support Coordinator responsible for our German-speaking market in Switzerland, you will focus on delivering high level support to our worker and client base.

Your Responsibilities

• Part of our London-based team working on the Swiss-German market

• Respond to customer queries via phone, email and chat in a timely and professional manner.

• Trouble shoot and resolve customer issues ensuring a positive customer experience.

• Collaborate with other departments to escalate and resolve complex issues.

• Assist in team coaching and development, sharing best practices and helping new team members learn.

• Management of customer engagement tool.

• Collection of customer feedback on our platform to support further development by the Product and Marketing teams.

Your Capabilities and Skills

• Native level German, spoken and written.

• Fluent English, spoken and written.

• 3+ years of Customer Service experience (ideally in a technology led business).

• Proactive and dedicated individual with excellent interpersonal skills.

• Customer orientated, friendly and helpful person.

• Excellent organisation skills with a solution-orientated way of working.

• Ability to receive and implement feedback effectively.

• Be a team player and thrive working in a global, remote team.

• Comfortable working in a fast- passed team setting.

• Good knowledge of Excel, Powerpoint. Experience of Intercom a plus.

Work conditions

• The position is based in our London office (near Old Street Station) in a hybrid set-up (around two workings days / week in our office)
• Most of the shifts are planned during core business hours, Monday to Friday. The work will contain a couple of weekend shifts (around 1 or 2 weekend days / month), but we have some flexibility to adapt our schedule to your availability

Coople are the UK's Digital Staffing platform that has been working tirelessly for to make flexible work easy, reliable, and fulfilling. Why? Because we believe that work should adapt to life and not the other way around. We believe in being Ambitious, Pragmatic, Fair, Empowering and Passionate with the desire to make things happen. As a reward, you will see a visible and tangible effect of what you do.

What else can you expect? Stock shares for all employees, various on-the-job trainings, enhanced pension contributions, flexible working, free lunch and a great office in the heart of Old Street.