Senior Customer Success Manager MEA

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Your job What you do

• As part of our busy Client Success team, you will manage your own portfolio of strategic clients in the MEA region
• You will be responsible for ensuring customers take full advantage of all features and services resulting in strong customer health and retention
• Be the trusted partner for the customer on use-case and product functionality, through consistent communication and training
• Build valuable relationships with key users in the customer's organization to enable a great customer experience and capture any concerns from a commercial perspective
• Meet with clients in person, to learn more about how the product can assist them in their projects, and identify any upgrade/upsell opportunities
• Create and maintain client files in CRM

Your skills Who you are

• 3 years of building B2B relationships and/or focus on retention of client base
• Former Client Success experience desirable
• Ability to multi-task, trouble-shoot and solve problems whilst utilising multiple interfaces within a fast-paced environment
• Great attention to detail, exceptionally well organised, good at prioritising and juggling multiple work streams
• You are comfortable with working through problems at a rapidly growing company
• Exceptional verbal and written communication skills in Arabic and English
• Professional growth potential

Your Team Who you will be working with
What is the goal of our Sales team? That's easy: Step by step, we want to make Statista the number one source of information for making fact-based decisions in both established and new markets. Our team is diverse and international - just like the Statista platform. Together, we ensure that our customers are happy and well informed about the numerous tried-and-true and continuously evolving options on Statista.com.