Senior Customer Success Manager

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Job description

Senior Customer Success Manager - Hospitality Software (Loyalty Programmes) **The successful candidate will be required to support American clients and therefore need to be flexible on working hours** We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you. About you: We're looking for an energetic, thoughtful, persuasive person with client management skills and an interest in helping restaurant marketers use their data to drive business results. You'll be the day-to-day point person for a portfolio of 5-10 restaurant clients and will be responsible for developing and delivering plans for those clients. You'll need strong communication skills to listen to and understand your clients' needs and to share your recommendations with them. You'll need expertise in how to improve business results for your clients, and you'll create and deliver compelling presentations to share your actionable insights with your clients. In addition, you will identify opportunities to turn useful, repeatable analyses into self-service tools that can be used by both Paytronix and its clients. Day to Day you will: • Onboard new clients and helping them successfully launch their loyalty programs • Work with new clients to understand their specific needs, coach them on what metrics matter, and develop customized dashboards and reporting. • Conducting regular conference calls and in-person meetings to present your findings on a range of topics, and providing advice on how the client can improve its program • Helping your client's loyalty programs, through a diverse set of activities • Manage client escalations Your Skills and experience might also include: • Excellent communication skills, including the ability to explain your ideas, and explain technical analysis to a non-technical audience. • Experience with loyalty programs • Excellent communication skills, including the ability to deliver compelling, insightful presentations to our clients' senior leaders • Business strategy experience • Excellent ability to translate business problems into executable analyses What are we all about? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.