Senior Customer Service Advisor

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Job Title: Senior Customer Service Advisor

Location: Salisbury

Company: Fexco Property Services

Type of Employment: Full Time, Permanent, Hybrid

About this role:

We are recruiting for a permanent Senior Customer Service Advisor to join our busy client accounts departments based in our Head office in Salisbury. You will be playing a major role in the team dealing with all aspects of Client Accounts Administration.

Main Duties and Objectives:

• To serve as the first point of contact for Client Account Customer Advisor Escalations
• To work with the Central Services Team Leader to create and maintain the Client Account Customer Advisor training and processes
• Working with the whole portfolio of the group to ensure customer queries are dealt with to the company deadlines as part of a team to the highest standard.
• Responding to client queries via multiple communication channels, including but not limited to, phone calls, emails and letter, in relation to Client Account matters and assisting with queries and complaints.
• Escalating customer calls as appropriate to the relevant departments and/or individuals.
• Liaising with the Property Managers with regards to account queries from clients
• Completing full and comprehensive log calls and notes on QUBE
• Negotiating payment plans for property owners and bi-monthly payment reconciliations to ensure payments are made.
• Housekeeping of the accounts on QUBE.
• Any other ad hoc duties, including helping the Client Account Manager with administration tasks when required.

Essential Skills:

• A desire to help customers and deliver a very high standard of Customer Assistance.
• Good level of proficiency with Microsoft Word and Microsoft Excel.
• Excellent communication skills, both verbal and written.
• A confident and assured telephone manner.
• Multi-mailbox management.
• Exceptional organisational skills and ability to work to deadlines.
• An effective and enthusiastic team player.
• Self-Motivated and target driven.
• Strong attention to detail and high level of accuracy.
• Ability to work on your own initiative.
• Capable of working under pressure during busy periods.
• Experience of high-volume of daily calls and e-mails.
• Reliable with excellent timekeeping
• Previous Customer facing role/s

Bonus Skills:

• Relevant service charge experience.
• Experience of using QUBE system.

Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.

BACK TO ALL VACANCIES