Senior Customer Service Advisor

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Bristol

Ref: VA1910

#OFE

Benefits

• Competitive salary
• 28 days holiday including public holidays plus additional days with service
• Training Opportunities
• Opportunities for career progression

About the Role

Are you ready to lead our front-of-house team in delivering an unparalleled customer service experience? As our team leader, you'll champion team development, spearhead in-house training on customer service techniques, conduct performance reviews, and ensure seamless management of holidays and absences.

In addition to leading the team, your responsibilities will include:

• Managing the customer experience journey, from handling complaints to achieving resolutions.
• Coordinating with our drivers and overseeing the transport diary.
• Keeping insurance companies and computer systems/portals up to date.
• Ensuring daily KPI targets are not just met but exceeded.

About You

We're looking for a dynamic leader with a track record of managing teams in customer service environments. If you're passionate about delivering exceptional service, possess excellent verbal and written communication skills, and are proficient in various Microsoft applications, you're exactly who we're seeking.

Your self-motivation and deep understanding of local transport logistics will be invaluable in this role. As a driven and energetic leader, you'll inspire your team to deliver a Measurably Different customer journey every time.

Essential Requirements

Previous motor trade experience is desirable. Whether you've worked in a dealership, repair centre, insurer, accident management, or fleet background, your industry know-how will set you up for success in this role.

Ready to take the wheel and drive our customer service to new heights? Apply today and let's embark on this journey together!