Senior Customer Project Manager (APAC)

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Connect with Eutelsat Group

Be part of a new era in communications, transforming connectivity with Eutelsat Group - the world's first GEO-LEO integrated global satellite operator.

As a global leader in satellite communications, we provide infinite connectivity, broadcasting television channels and packages, transmitting news reports, provide wholesale broadband Internet access services.

With Eutelsat Group You'll Get To:

• Pioneer the future of Space Technology
• Bring connectivity to remote frontiers
• Collaborate with customer-centric experts
• Embrace cultural diversity in our global team

Where your skills ignite opportunities & you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat Group, we're united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space.

Who You Are:

You are a natural team leader who excels at coordinating efforts across multiple groups to achieve business goals. With a talent for navigating customer-facing challenges, you bridge gaps to fulfil contractual commitments effectively. You adapt your communication style to various situations and audiences, demonstrating excellent prioritization, anticipation, and leadership skills. You are technology-savvy, proficient in project management, and possess a strong business acumen. You thrive in fast-paced environments and are ready to build a robust network within our organization

What You'll Do:

• Oversee the execution of Eutelsat Group's contractual obligations for the setup and delivery of Connectivity services, ensuring compliance with agreed scopes and timelines.
• Ensure customer satisfaction and deliverable quality by defining clear execution plans, facilitating smooth communication, and anticipating potential issues.
• Coordinate all internal stakeholders to align with business objectives.
• Clearly communicate objectives, plans, issues, and risks to key stakeholders.
• Develop and promote best practices for business support processes and governance.
• Manage business request priorities, facilitating arbitration and escalation of challenging business priorities between projects.
• Contribute to continuous improvement initiatives within the team.

What it Takes:

• Masters degree in Information Technology, Telecommunications, Computer Science, or a related field, or a Bachelors degree in Business Management or a related field with significant experience in telecom.
• From 5 to 10 years of experience in program/project management and/or customer facing experience in telecom or related industries
• Strong project management skills, with certifications such as PMI PMP or Prince2 being advantageous.
• Demonstrated leadership, with the ability to anticipate needs and prioritise effectively. You proactively drive progress toward achieving objectives.
• A commercial mindset with a customer-first, can-do attitude.
• Excellent written and verbal communication skills, capable of bridging gaps between C-level executives and subject matter experts while building trust with customers and partners.
• Strong decision-making skills, effectively prioritizing multiple issues and requests while clearly communicating plans to stakeholders.
• Exceptional team spirit, with a focus on mentoring, training, and using a coaching approach to bring out the best in others.
• Ability to implement new processes or procedures and promote best practices.
• Proficiency in written and spoken English. Other beneficial languages may include Mandarin, Thai, Japanese.
• Ability to travel within the APAC region if required

Where You'll Be:

• Position based in Australia (Sydney) or Singapore.

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This role is a Eutelsat Group job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.