Senior Customer Data Analyst - 12 month FTC (Mat Cover)

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Senior Customer Data Analyst - 12 month FTC (Mat Cover)

Job Introduction

Are you looking for a new challenge that gives you the chance to use your knowledge and passion for Data Analysis to take Customer Insights at Selfridges to the next level? Looking for a company that wants to help further your career as well as provide you with an exciting, inspiring, and fun place to work?

If the answer to all of these questions is 'yes' then you're just the kind of person we're looking for!

Selfridges has a brilliant opportunity for an experienced Data Analyst to join the Customer Analytics Team

As a Senior Customer Data Analyst, you will:

• Expect to work daily using Salesforce CRM Analytics and Snowflake
• Work with fellow analysts and managers to create accessible, relevant, and actionable analyses, using multiple sources of data.
• Provide weekly and monthly reports on key customer KPIs understand the drivers of their performance
• Analyse large data sets to provide business output that informs relevant and targeted customer engagement strategies
• Build Einstein Analytics (EA) and Power BI dashboards, manage user access and deliver training to new users
• Work closely with Customer Analytics Manager to create and maintain the analytics' roadmap to support short- and long-term goals
• Lead analytics projects, dealing comfortably with ambiguity.

The Ideal Candidate:

• +2 years of practical experience as an analyst in data-driven organizations
• Excellent SQL or Python Knowledge and excellent use of at least one visualisation tool (Salesforce Einstein Analytics, Power BI or Tableau)
• Excellent SAQL knowledges and experience building Salesforce Einstein Analytics dashboards
• Proven experience dealing with large, complex datasets of different varieties (e.g. digital data, transactional data, marketing data) and evidence of being able to transform data into actionable insights
• Extensive understanding of the core KPIs for measuring success (uplift / incremental calculations, experience with designing, using & maintaining control groups)
• Strong Excel skills, including pivot tables and aggregation of data
• Time management skills: Ability to meet deadlines while dealing with multiple priorities.
• Passionate about the customer - you are passionate about improving the customer experience through delivering actionable insight
• Impeccable attention to detail
• A passion for solving new problems, learning new skills and furthering your understanding along the way.

Selfridges