Senior Customer Account Portfolio Manager - Partner Markets
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Join Us
At Vodafone, we're not just shaping the future of connectivity for our customers - we're shaping the future for everyone who joins our team. When you work with us, you're part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
What you'll do
Reporting into the Partner Markets Customer Account Lead within the GTM & Commercial function, the Senior Customer Account Portfolio Manager will lead and own a significant part of our business within a Partner Market, customer or OpCo. They will own all engagements end-to-end from sales through to delivery including the P&L. They will also be accountable for delivering the growth, revenue and associated profitability targets.
Partner Markets and B2T (Business to Telco) is a strategic priority and growth area for VOIS over the next 12 - 24 months, with huge potential and opportunity to drive incremental revenue growth and penetrate new markets.
This role will involve owning C-Suite relationships for that portfolio/market, and various other relationships at the E and F band level. The successful candidate will spearhead market expansion, portfolio growth and service renewal/retention through a deep understanding of the customer's priorities, growth agenda and supported by the CAL.
The Portfolio Lead will be responsible for bringing together teams from the VOIS service towers (service delivery functions) and working closely with the Partner Markets Account Managers within Vodafone Group to create a team delivering value for our customers, and for growing our business over the next 12-36 months. This role is central to our growth strategy, requiring a strategic and innovative mindset to lead transformation initiatives and deliver measurable value to our customers. Success in this position depends on a strong grasp of our service offerings and a deep understanding of customer challenges and priorities.
Who you are
Key skills and accountabilities:
Client Relationship Management
• Understand the client's business, priorities, and leadership agenda and proactively build long-standing, trust-based relationships with clients
• Co-create with the customer shaping deals and solutions to solve the customers' problems and win work versus the competition
• Build long-lasting relationships with the customer
Account Management
• Manage a P&L view at customer level, including individual contracts across VOIS throughout deal lifecycle for that area of our business
• Support the CAL in the overall account agenda and priorities
• Implement the strategic roadmap and priorities set by the CAL, and use that to grow their book of business within that area of the business
• Foster strong, collaborative relationships with Group Partner Markets team to ensure strategic alignment and unlock mutual opportunities across market/customers.
• Bring together different Service Line leads to explore and propose opportunities to deliver benefit for customers
Sales leadership and Commercial Excellence
• Drive sales and revenue, customer growth and sales effectiveness to originate new deals and grow existing ones
• Help originate deals or competitive RFP responses based on defined commercial pathways, driving innovative deal constructs and solutions to grow the business
• Shape strategic narrative and ensure differentiated win strategies are delivered to the client, in alignment with expectations, needs, and market trends
Qualifications
• Demonstration of sustained client relations management experience at a C-suite level or key decision makers in the industry and ability to build trusted client relationships.
• Strong commercial acumen and the ability to critically assess the financial and strategic components of customer proposals and commercial deals
• Managed a portfolio of work across multiple customers previously
• Shown ability to grow and expand existing engagements and services within customer environment
• Proven ability to bring together disparate teams across multiple disciplines and levels of seniority to drive client success
• Leadership skills with the ability to manage and inspire cross-functional teams.
• Consulting experience ideal, but not essential
Key Measures:
• Sales, revenue & profitability
• Account P&L (Account Management), Offering/Service P&L (Offering), & Gross Margin (based on Account Offering)
• Customer Satisfaction and NPS
Not a perfect fit?
Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
What's in it for you
What's in it for you...
- Annual leave: 28 days + bank holidays + the opportunity to buy/sell/carry over 5 days/year
- Charity days: 5 days/year
- Hybrid working
- Private pension: You can contribute up to 5% of your basic pay with 2:1 matching from Vodafone up to 10%.
- Vodafone family and friends discount
- Private medical, private dental, free health assessments, share save scheme
- Global parental leave policy for all new parents which includes 39 paid weeks of maternity leave and 16 weeks fully paid leave and upon returning to work, new parents can work part-time hours for 6 months whilst being paid their full-time salary
- Access to Vodafone University and LinkedIn Learning
#TogetherWeCan #GroupResourcing #GroupTalentAcquisition #WeAreHiring #JoinOurTeam #LI-hybrid
Reasonable Adjustments: If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.
Together we can
Who we are
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
Together we can.
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.