Senior Credit Controller

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Liberty Wines is recruiting for an experienced Credit Controller for a fixed-term maternity cover position, supporting the Credit Manager in overseeing the company's credit control function

The role focuses on monitoring a customer group ledger, ensuring timely collections, reducing bad debt risk, and supporting healthy cash flow performance. As a senior team member, the Senior Credit Controller will provide expertise on complex account issues, support the development of colleagues and act as a key point of escalation.

What you'll be doing

Customer Account Management

• Manage an individual Portfolio of Liberty Wines group accounts, Chasing overdue debt in the UK and Ireland by phone, email & letter in accordance with Liberty Credit Policy
• Investigate and resolve payment issues and customer queries while maintaining excellent customer service
• Perform credit checks on new and existing customers, making informed credit risk decisions and approving credit limit increases with delegated authority
• Manage and process employee account deductions monthly
• Offset Account management and knowledge regarding debit notes & deductions, journal posting
• Review and release held orders following appropriate credit and risk assessment
• Oversee statement Runs and ensure accurate and timely communication to the team and customers
• Liaise with the Sales, Customer Service and wider finance teams regarding payment plan maintenance, account issues and cross-functional queries
• Support the Credit Manager with legal account processes and reporting to senior management

Credit Control Management & Administration

• Prepare daily bank balance reports and post multi-currency banking, including cheques and card payments
• Reconcile and minimise unapplied cash
• Maintain the direct debit environment, including mandates, reconciliations and bi-monthly/weekly runs for UK & Ireland
• Process new account application, including credit checks, payment terms and credit limits accordingly
• Maintain accurate customer records and manage the Credit control inbox, responding, filing and escalating appropriately
• Coach and guide junior team members on best practices and company policies

Reporting & Processes

• Work to monthly and annual targets for cash collection, debt reduction and resolutions for unapplied cash
• Support month-end processes and audit requirements
• Maintain process manuals to reflect current procedures to ensure operational consistency across the team
• Assist with credit policy development and implementation to enhance credit management procedures

About you

• Experience working within credit control function.
• High attention to detail
• Strong Excel skills, e.g. XLOOKUPS.
• Experience with Microsoft NAV (desirable but not essential)
• Proactive in improving processes and financial controls

What you can expect

• 25 days holiday excluding public holidays increasing after 2 years' service and the option to buy additional days
• Company pension scheme matching up to 5% of contributions
• Cycle to work & electric car scheme
• Healthcare cash plan
• Employee Assistance Programme
• Birthday day off
• Travel insurance
• Employee wine discount
• Retail, wellbeing, technology, and travel discounts

Please note that this role is a fixed-term contract maternity cover.

Liberty Wines is an award-winning company and accredited silver by Investors in People which offers excellent opportunities for training and development alongside a great working environment (and an even better coffee machine).

We encourage all our employees to further their wine knowledge through our in-house Liberty Wines Academy and WSET (Wine & Spirit Education Trust) courses alongside building skills and experience over the course of their professional development.

Liberty Wines celebrates diversity, and we are committed to creating an inclusive environment where everyone feels comfortable to be themselves.