Credit Controller/Senior Credit Controller - (1675)

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Credit Controller/Senior Credit Controller
Bristol

About us

Hoare Lea is an award-winning engineering consultancy with a creative team of engineers, designers, and technical specialists. We provide innovative solutions through human-centric and planet-conscious design to complex engineering challenges for buildings.

We are committed to providing a diverse environment for everyone as well as a commitment to a sustainable present and future.

Look around you. There is, likely, a Hoare Lea's project in your area.

Why work for us?

You'll be a part of our diverse work environment and will be able to make a difference.

You'll advance your career, your way, thanks to our structured Career Paths framework.

We will support you with the study in ICM

The role purpose

We have an exciting position for a Credit Controller/Senior Credit Controller to join our firm based in Bristol. You will be working as part of the Central credit control function.

This is a busy and varied role and involves managing your own credit control portfolio with involvement in preparing Management Information and the review of the credit control process in line with the firm's standard procedures.

Key responsibilities

• Establishing and maintaining effective communication links with both internal and external clients at all levels
• Be accountable and take ownership of your allocated ledger and be proactive in managing the collection and resolution of debt and individual queries
• Ensure problem debts or bad debts are escalated for further action and recommend recovery solutions to internal colleagues and Directors
• Develop client relationships to understand the agreed payment terms and processes and improve the service delivered by the Credit Control team
• Build strong relationships with internal customers and arrange regular debt reviews to ensure all debts are chased in a timely manner
• Preparation of Management Information and other reports as requested by the Credit Control Manager
• Ensure unallocated monies are identified
• Raise the credit control team profile by providing guidance and support to internal customers to support company growth
• Prioritisation of workload to achieve targets
• Monthly cash forecasting of own credit control portfolio, discuss and agree with Senior Directors prior to submission and ensure team member's forecasts are submitted by the agreed dates
• Lead monthly debt conference calls with internal stakeholders
• Ad-hoc tasks as required by the Credit Control Manager

What we are looking for

• The successful candidate will have experience in credit control
• Experience in reviewing credit checks and setting and monitoring credit limits
• Attention to detail and must demonstrate a positive and proactive approach
• The ability to communicate clearly at all levels
• Assertive and professional on the telephone
• You'll be IT literate with good knowledge of Microsoft Office including Excel, with a meticulous eye for detail and methodical approach; you'll be as happy working on your own initiative as you are following direction
• You will have excellent communication and interpersonal skills and be confident communicating with people at all levels to enable you to build good working relationships with all those around you
• Strong organisational skills and the ability to multi-task are essential, with a good team spirit

Our benefits

To reward your hard work and commitment we offer both core and flexible benefits, a competitive salary and industry leading training and development to support you throughout your career.

Core benefits

• Private medical scheme
• Life Assurance
• Income protection
• Electric car salary sacrifice scheme
• 25 days annual leave, increasing to 30 with the length of service
• Contributory pension scheme
• Employee Assistance Programme
• Enhanced Paternity, Maternity & Shared Parental Leave
• Season Ticket Loans
• Professional membership subscription
• Flexitime

Flexible benefits

• 9-day fortnight - the firm offers all employees the option to work a 9-day fortnight
• Hybrid Working - activity-based approach
• Employee stock purchase plan - a voluntary program that allows eligible employees to purchase Tetra Tech common stock at a 15% discount
• Holiday buy & sell up to 5 days
• Study Assistance
• Cycle to work scheme
• Employee Referral Scheme
• Sabbatical Leave
• Other flexible benefits include gym and retail discounts, travel & dental insurance and GAYE (Give as you Earn)
• Flexible working - We're happy to discuss flexible working. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage

How to apply

To apply simply complete a CV profile and submit your application, or for further information please contact viktoriyaleakey@hoarelea.com

Our commitment to data privacy

We have updated our terms and conditions for candidates, to find out more please click on the link below:

https://hoarelea.com/app/uploads/2018/05/Candidate-Privacy-Notice.pdf

Equal opportunities statement

Hoare Lea is committed to ensuring that the most suitably qualified and experienced candidates are appointed to positions within the firm on the basis of job-related criteria.

Positive action statement

We know that to be the best at what we do we need a diverse workforce underpinned by an inclusive culture. That's why we particularly welcome applications from women, global ethnic majority, neurodiverse and disabled candidates, as they are under-represented within leadership roles at Hoare Lea

Reasonable adjustments statement

We're proud to be an inclusive, equal opportunities employer, and we're committed to ensuring that all candidates are treated fairly throughout the recruitment process. If you have a disability that might affect your performance at any stage of the recruitment process, please let us know about any help or reasonable adjustments as soon as possible before any interview or assessment. We'll work with you to make sure any appropriate support is in place.