Senior Courier

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Job Title: Senior Courier

Location:DHL Express (UK) Ltd, Unit 2, Chariot Drive, Edinburgh Interchange, Newbridge, Edinburgh, EH28 8PA

Shift Pattern:Monday - Friday, varied start time between 7am - 9am, 10-hour days with a 1-hour break.

About Us:At DHL Express, we believe in connecting people and improving lives. We are committed to creating an inclusive and diverse workplace where everyone feels valued and respected. Join us and be part of a global network that values your unique contributions.

Role Purpose:As a Senior Courier, you will lead and manage a team of couriers to ensure the efficient delivery and collection of shipments. You will conduct performance dialogues, annual appraisals, and regular one-to-one meetings with your team. Additionally, you will cover courier routes during planned or unplanned absences and may also cover for Operations Managers when needed.

Key Responsibilities:

• Manage a team of couriers to meet delivery and collection targets.
• Conduct performance reviews and manage underperformance through coaching.
• Cover courier routes and adapt to new routes as needed.
• Ensure compliance with safety standards and road transport regulations.
• Represent DHL professionally to increase customer satisfaction.
• Communicate effectively with colleagues and customers.
• Lead, motivate, and manage the team to perform their duties efficiently.
• Arrange cover for holidays, sickness, and other absences.
• Conduct daily briefs, performance dialogues, and debriefs with team members.
• Ensure compliance with safety and security procedures.

Skills and Experience:

• Excellent people management skills with the ability to lead and motivate a team.
• Strong decision-making and communication skills.
• Ability to work effectively under pressure and meet tight deadlines.
• Flexible working approach with a friendly and enthusiastic attitude.
• Good team player with the ability to work on own initiative.
• Excellent organizational skills and attention to detail.
• Experience in a courier role (preferred).
• Supervisory/management experience (preferred).
• Full UK driving license (C1, 7.5-ton license preferred).

Benefits:

• Competitive salary and bonus schemes.
• Generous holiday entitlement increasing with years of service.
• Company pension scheme with excellent contribution rates.
• Life Assurance and enhanced maternity pay.
• Generous company sick pay.
• Voluntary benefits including retail, entertainment, and gym membership discounts.
• Access to professional employee assistance, wellbeing programs, and qualified mental health first aiders.
• Excellent training and development opportunities with a focus on internal promotion.

How to Apply:If you are passionate about delivering exceptional service and want to be part of a dynamic and inclusive team, we would love to hear from you. Please submit your application through our careers portal.

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DHL International (UK) Ltd, act as a "Data Controller" and as per our responsibilities in line with the General Data Protection Regulations (GDPR) we take data protection very seriously and understand the importance of protecting your privacy and Personal Information. We collect and use your Personal Information in accordance with our Privacy Policy which will be supplied to you as part of our recruitment process