Senior Contract Manager

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To oversee and manage the delivery of grounds maintenance contracts, ensuring services are provided to high-quality standards, within budget, and in compliance with contractual agreements. The role involves liaising with clients, managing operational teams, and ensuring regulatory compliance in all aspects of grounds maintenance work.

Key Responsibilities

1. Contract Management:

• Oversee the execution of multiple grounds maintenance contracts.
• Ensure compliance with contractual terms, service level agreements, and key performance indicators.
• Prepare, monitor, and manage budgets associated with each contract.
• Conduct regular site visits to ensure work meets agreed standards.
• Price extra works

• Serve as the primary point of contact for clients.
• Build and maintain strong relationships with stakeholders, addressing concerns and ensuring satisfaction.
• Provide regular updates and performance reports to clients.

• Manage and support operational teams, including supervisors and grounds maintenance staff.
• Ensure staff are trained, equipped, and motivated to deliver high-quality services.
• Conduct performance reviews and address any personnel issues.

• Plan and schedule work to optimize efficiency and minimize disruption to clients.
• Monitor resource allocation, including equipment, vehicles, and materials.
• Ensure adherence to health and safety protocols, including conducting risk assessments.

• Implement and monitor quality control measures to ensure service standards are met.
• Identify areas for improvement and develop action plans to address them.
• Stay updated on industry trends and innovations to enhance service delivery.

• Ensure compliance with environmental, legal, and regulatory requirements.
• Maintain accurate records and prepare detailed reports for both internal and external use.
• Handle incident investigations and reporting where necessary.

Key Skills and Competencies

• Essential:
• Strong knowledge of grounds maintenance operations and horticultural practices.
• Excellent contract management and negotiation skills.
• Proven leadership and team management capabilities.
• Ability to manage budgets and financial performance.
• Proficiency in using industry-specific software and reporting tools.
• Strong communication, organizational, and problem-solving skills.
• Desirable:
• Knowledge of sustainability and environmental practices in grounds maintenance.
• Experience with public sector contracts or working in a similar environment.
• Familiarity with ISO standards or other quality frameworks.

Qualifications and Experience

• Minimum of 2 years of experience in a similar role.
• Full UK driving license

Perks and Benefits

• Free gym access if you are Head Office based or subsidised national gym memberships if you are based elsewhere.

• Nursery Vouchers, Cycle to work scheme and Travel loans

• Bupa employee support, Free Flu Jabs, online private GP service and a premium subscription to Calm, the wellbeing app

• A supportive, entrepreneurial working environment that fosters collaboration.

• Training, development, coaching and mentoring plans including our GC Leadership Academy, job specific accreditations and higher education opportunities

• Hybrid working opportunities with time in the office including breakfast Mondays and dog friendly Fridays.

Awards, Accolades and Culture

• We have been awarded `world-class` status for employee engagement in the 2023 best companies results, ranking at #16 in the ` Top 100 Large Companies to Work For ` league table.

• Certified B-Corp Accredited , Ground Control has been certified by B Lab, the not-for-profit behind the B Corp movement, as having met rigorous social and environmental standards which represent its commitment to sustainable goals ahead of profit.

• We inclusively support ` The Race at Work Charter `, ` Ban the Box `, ` The Armed Forces Covenant ` and are ` Disability Confident '

• We invest 5% of our profits into the Evergreen Fund , an investment fund dedicated to sustainability and environmental initiatives.
• By 2025 we have committed to planting 1,000,000 trees, having a fully electric fleet, and working towards achieving carbon net zero after becoming carbon neutral in 2020.

• 2 personal choice volunteering days with your fundraising efforts matched up to £500!

How we work:

We put people at the centre of everything we do.
Everyone is welcome. We`re embracing a culture where difference is valued. Your uniqueness will be celebrated. We believe diversity grows innovation, and innovation creates initiative. Together we`ll succeed in caring for each other, caring for our communities and caring for our Environment. Together, we`re stronger.

#INDHP

Agency Notice

Ground Control does not accept unsolicited agency resumes/ CV`s

Please do not forward resumes / CV`s to our job alias, employees, or any other company location.

Ground Control is not responsible for any fees related to unsolicited resumes.

Please contact the Talent Team for additional details