Senior Contract Manager

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We are proud to provide 'Outstanding' care and be a great place to work.

East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.

We are one of the largest organisations in East Sussex with an annual income of £568 million and we are the only integrated provider of acute and community care in Sussex.

Our extensive health services are provided by over 7,000 dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people's own homes.

In 2020 the Care Quality Commission (CQC) rated us as 'Good' overall, and 'Outstanding' for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated 'Outstanding' and Eastbourne DGH was rated 'Good' Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services.

In the summer of 2020, the Trust launched its ambitious 'Building for our Future' (BFF) programme. This once in a lifetime programme aims to redevelop and expand our hospitals at Eastbourne, Hastings and Bexhill, transforming the environment in which we provide care for generations to come.

We provide safe, compassionate and high quality hospital and community care to over half a million people living in East Sussex and those who visit our local area.

We are one of the largest organisations in East Sussex with an annual income of £650 million and we are the only integrated provider of acute and community care in Sussex. Our extensive health services are provided by over 8,000 dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people's own homes.

In 2020 the Care Quality Commission (CQC) rated us as 'Good' overall, and 'Outstanding' for being Caring and Effective. Conquest Hospital and our Community Services were rated 'Outstanding' and Eastbourne DGH was rated 'Good'.

Our two acute hospitals have emergency departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services. Our centre for trauma services and obstetrics is at Conquest Hospital, while our centre for urology and stroke services is at Eastbourne DGH. At Bexhill Hospital we offer a range of outpatient, day surgery, rehabilitation and intermediate care services. At Rye, Winchelsea and District Memorial Hospital we offer outpatients, rehabilitation and intermediate services. At Uckfield Community Hospital we provide day surgery and outpatient care.

In the community, we deliver services that focus on people with long term conditions living well outside hospital, through our integrated locality teams working with district and community nursing teams. Community members of staff also provide care to patients in their homes and from a number of clinics, health centres and GP surgeries.

Job overview

The Senior Contract Manager will be the Trust lead and subject matter expert relating to our contracts for healthcare provision and leading the day to day relationship with key commissioning members.

The post holder will manage our contracts team providing support to the Head of Income, Productivity and Contracts as well as the Chief/Deputy Chief Financial Officer.

The main focus is the contract portfolio, however as part of the wider Income, Productivity and Contracts team they will provide peer support to the Income (of which a fundamental understanding is required) and Service Level Reporting Team.

The Senior Contract Manager will work with service leads and commissions when new services are being implemented to ensure the contractual implications are understood and appropriately actioned. In a similar way, they will act as a first point of contact for commissioning issues raised to or by the Trust services.

Main duties of the job

Contracting

• Trust lead on contract with Local ICS (Sussex), with an annual contract value of £475m.
• Oversee the work of the Contract Team, with responsibilities for NHS England contracts, other commissioner contracts, and Provider to Provider contracts
• Through the Contracting and Income teams the post holder coordinates the process to resolve all contract queries and disputes with commissioners and the process to ensure a prompt and fair settlement is received.
• Assessing the impact of emerging local, regional and national strategic contracts issues on the Trust and working with colleagues and partner organisations to coordinate and implement local strategies and policies.
• Oversee the management of Service Level Agreements for services' relating to patient-care, including contractual agreements for the supply or receipt of services from other NHS organisations and non-NHS healthcare providers

Income

• Support Head of Income, Productivity and Contracts in the tactical management of the Trust's clinical income management with the ICBs, NHS England and Other Trusts including key support to Deputy Director of Finance with negotiations in the annual contracting process.
• To identify any contractual risks to income, and to work to manage and mitigate these risks

See Detailed job description and main responsibilities for more.

Working for our organisation

A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to nurseries at EDGH and Conquest, staff restaurants and on-site staff accommodation.

In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme which is available to staff 24 hours a day 7 days a week. Onsite parking is available from only £30 a year.

There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.

Detailed job description and main responsibilities

Income

• Support senior managers, clinical and associate directors across the Trust and externally to ensure that service changes are appropriately considered both from an income and also contract perspective, and to ensure any business cases have realistic income assumptions.
• Ensure all contractual requirements are met, including meeting regulatory requirements for Overseas Visitors

Service Line Reporting / National Costing:

• Support to the wider Contract, Income and Productivity team
• The post holder will help drive an analytical led approach to ensure trust collects all relevant contracted income, in particular through support to internal service level reporting.

Please refer to the job description attached.

If you have any questions about this position please do not hesitate to contact us.

Person specification

Qualifications

Essential criteria

• Educated to degree level or equivalent level of knowledge and experience
• Educated to a Masters degree level in a relevant subject or evidence of similar level of knowledge and experience.
• Evidence of continued profess development and knowledge acquired through Professional Accountancy Qualification or equivalent further specialist training and experience

Desirable criteria

• Qualified Managing Successful Programmes.
• Qualified Prince 2 Practitioner / APMP Practitioner.

Experience

Essential criteria

• Substantial experience of negotiating and performance management of highly complex service level agreements and or contracts as a purchaser or as a supplier
• Experience of resolving internal and external disputes at senior level
• Experience of interpreting and implement policy
• Experience of disseminating and training staff at all levels on contractual and policy issues
• Experience of preparing or assessing tenders for clinical or other services
• Experience of the financial, business and clinical environment of an acute hospital.
• Working in complex cultural environments
• Extensive team and line management experience.
• Experience of using a range of IT office systems including: MS project, Visio, Powerpoint, Excel and Word.

Desirable criteria

• Expertise in contract law and tendering and other relevant processes
• Experience of using programme/project management systems such as PM3.

Patients come first at East Sussex Healthcare NHS Trust.

Our vision is to be:

• The healthcare provider of first choice for the people of East Sussex.

Our mission is to:

• Deliver better health outcomes and an excellent experience for everyone we provide with healthcare services.

Our strategic objectives are to:

• Improve quality and clinical outcomes by ensuring that safe patient care is our highest priority.
• Play a leading role in local partnerships to meet the needs of our local population and improve and enhance patients' experiences.
• Use our resources efficiently and effectively for the benefit of our patients and their care to ensure our services are clinically, operationally and financially sustainable.

Our aims are that all services delivered by the Trust are:

• Safe
• Effective
• Caring
• Responsive and
• Well led

Employer certification / accreditation badges

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• Senior Contract Manager - JD and person specification (PDF, 248.6KB)
• Guidance for Applicants - AFC (PDF, 204.0KB)