Senior Continuous Improvement Practitioner

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Detailed job description and main responsibilities

This role is instrumental to the successful delivery and implementation of a standardised system of Continuous Improvement and Operational Excellence across the Trust. As such, the post holder will be required to:

Deputise for the Head of Transformation as appropriate

Be an experienced senior leader and subject matter expert in continuous improvement, project / programme management and development of internal and external colleagues

Lead on the delivery of training and coaching on improvement across the Trust

Align and mobilise the network of resources to support the wider transformation agenda at MFT

Build capability in our workforce through the design and delivery of development programmes, training and coaching

Support the development of the Patient First Improvement System

Provide line management to transformation team group including analysts, project managers and support officers

Coach and support CI Practitioners and Support Officers within the Transformation Team to build and embed improvement capability and capacity

To improve patient and carer experience through supporting teams to deliver effective service redesign, ensuring that all improvement work considers and involves patients, service users and carers in the change process.

To work with the Head of Transformation to embed the system that supports the development of a continuous improvement culture across the organisation

To promote the use of improvement management systems to underpin current and future priority work-streams for the Trust. This will involve close engagement with operational leaders and coaching leaders on daily problem solving and visual process management.

To lead the delivery of improvement training across the Trust, ensuring that training is linked to results for the organisation and drives forward a culture of continuous improvement and transformation.

To further standardise the trust approach to focussed process and pathway improvement, working collaboratively with other change and improvement colleagues to provide consistent messaging and build capacity to lead this type of improvement.

To build our approach to focussed innovation through providing advice on suitable methods and developing models and case studies for this.

To support a consistent approach to benefits assessment and realisation across all improvement work

To support services in the implementation of Lean and other continuous improvement methodologies in order to meet operational and strategic goals at both service, workstream and Trust level

Ensure continuous improvement programmes are delivered in accordance with the Trust's values and with the principles and approach of improvement across the Trust.

To provide expert advice and support the implementation of continuous improvement and transformational change programmes and initiatives across the Trust.

To lead the training and development programmes that build staff capability in improvement and transformation, specifically addressing skill and competence requirements that support the delivery of our improvements.

To evaluate and analyse highly complex and contentious issues using tested and credible tools, including lean processes. Use robust problem-solving skills to find and understand root causes of problems and identify opportunities for improvement.

To understand and track complex interdependencies between different initiatives and different parts of the organisation or sector.

Be an expert point of contact for understanding and measuring benefits through improvement activities, ensuring a consistent approach to benefits realisation.

Track and evaluate changes, measuring impact and progress against agreed and robust improvement metrics.

Produce written documentation for a wide range of audiences. This will include project reports, communications, business cases, bids for funding and explanations of technical and complex issues. Make recommendations and present findings at all levels throughout the Trust including to senior clinical and management audiences.

Responsible for the development, implementation and review of aligned policies and procedures associated with Patient First for bespoke services across the Health and Care Partnership

Responsible for analysing and interpreting national policy in line with population health management information

Meet predefined objectives through autonomous working and the demonstration of a leadership style that is consistent with the Trust values.

Collect, analyse, synthesise and report on complex data and to use this to inform the identification, prioritisation and delivery of improvement initiatives.

Lead the stakeholder management and engagement strategies for all workstreams within the individuals' portfolio.

Ensure the inclusion of change management and stakeholder management methods, techniques and principles in the implementation approach to manage change at all levels.

Advocate the development of an improvement culture across the organisation

Design, facilitate and lead substantial workshops, stakeholder events and project meetings with a wide range of stakeholders. This may include rapid improvement and strategic planning events with very senior stakeholders.

Manage, motivate, persuade and influence multiple stakeholders and partners to ensure a shared purpose and those responsibilities are clear, agreed and followed up in a timely manner.

Actively develop improvement stories to share internally and externally to demonstrate value and impact

Person specification

Qualifications

Essential criteria

• Educated to Masters Level in a subject directly related to healthcare or equivalent level qualification or experience
• Project Management Qualification e.g. MSP, Prince 2 (advanced) or equivalent experience
• Management / leadership qualification / experience
• Evidence of continuing professional development
• Has received a formal education in Continuous Improvement
• Highly developed leadership, negotiation and counselling skills

Knowledge

Essential criteria

• Subject Matter Expert knowledge and understanding of continuous improvement methodology
• Understanding of economic, financial and organisational complexities of the NHS and local healthcare environment
• Strong understanding of, and responsiveness to, the complexities and dynamics of the health care environment and local health care systems
• Knowledge of health intelligence and data sources
• Knowledge and understanding of governance and risk management systems and processes

Experience

Essential criteria

• Significant experience of delivering large scale improvements through the design, development and implementation stages
• Demonstrable experience of the effective use of programme management techniques to effectively manage across workstreams/ departmental boundaries
• Experience of coaching other improvement leads
• Experience of process and pathway redesign
• Experience of designing and delivering change and improvement training
• Experience of facilitating large and complex workshops involving senior stakeholders
• Experience of effective implementation of Continuous Improvement tools and techniques across an organisation

Skills

Essential criteria

• Ability to assimilate and analyse information, e.g. range of data to adapt continous improvement activity planning and provision
• Advanced analytical and judgement skills including understanding and application of complex statistical and numerical data.
• Highly proficient in the use of Microsoft products including Word, Excel, Visio and PowerPoint.
• Ability to present effectively to large groups including very senior staff and external professional bodies.
• Significant ability to influence, negotiate with, and motivate senior managers and clinicians to enable the delivery of change programmes through developing and maintaining close working relationships

Please note that we do not accept applications via CV or recruitment agencies.

This post will close before the intended closing date should sufficient number of suitable applications be received. Therefore, if you are interested in applying for this role, we suggest that you do so at the earliest opportunity.

Applications are welcomed from applicants who wish to apply for a position on the basis of a smarter or flexible working arrangement. Where candidates are successful at interview, such requests will be taken under consideration and accommodated where the needs of the service allow.

We welcome applications irrespective of people's age, disability, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

All staff no matter where they work or which age group of patients they work with must be aware of their responsibility to act when they feel a child, young person or vulnerable adult has been or is at risk of abuse.

We are a fully non-smoking Trust. Smoking is completely prohibited in all Trust buildings, grounds and car parks for patients, visitors, staff and contractors.

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You will not be able to track the progress of your application or receive messages through NHS Jobs, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via NHS Jobs. If you have a query relating to your application, please contact the Resourcing Team on 01634 830000.

If you have not heard from us within 21 days of the closing date, please assume that you have not been shortlisted on this occasion.

We wish to stress that no discourtesy is intended in following such a procedure, and you should not let this deter you from future applications.

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Documents to download

• Senior CI Practitioner Job Description and Person Specification (PDF, 888.2KB)