Senior Consultant, MLEU (Utilities)

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Description - External

Location: London, UK
Work Model: Hybrid - 3 days per week in our London office

About the Role

We are seeking an experienced Business Analyst (BA) with strong Utilities domain expertise and a deep understanding of the end-to-end energy value chain. The role requires hands-on experience in one or more core utilities domains such as Smart Metering, Meter-to-Cash, Sales & Marketing, Customer Onboarding, Billing, and Payments. The Business Analyst will work closely with business stakeholders, operations, and technology teams to translate business needs into clear, actionable requirements that drive customer experience, operational efficiency, and regulatory compliance.
In this role you will

• Act as the primary interface between business, operations, and technology teams across utilities programmes
• Elicit, analyse, document, and validate business and functional requirements across utilities processes
• Develop current-state and future-state process maps covering end-to-end customer and operational journeys
• Translate business requirements into user stories, functional specifications, and acceptance criteria
• Support solution design to ensure alignment with business outcomes, regulatory requirements, and CX objectives
• Partner with testing teams to support UAT, defect triage, and resolution validation
• Identify process inefficiencies, failure demand, and rework drivers, recommending improvement opportunities
• Collaborate in Agile, Waterfall, or hybrid delivery models, supporting sprint and release planning
Domain Experience (one or more required)

Smart Metering
• Understanding of smart meter rollout, installation, commissioning, and data flows
• Knowledge of meter data acquisition, validation, estimation, and settlement interfaces
• Experience working with metering systems, field services, and regulatory obligations

Meter-to-Cash (M2C)
• Strong understanding of the end-to-end meter-to-cash lifecycle
• Experience across meter reads, billing, invoicing, payments, adjustments, and collections
• Exposure to exception handling, billing accuracy, and revenue assurance

Sales & Marketing for Utilities
• Experience supporting acquisition, retention, and cross-sell journeys in utilities
• Understanding of tariffs, pricing, offers, switching, and regulatory constraints
• Ability to analyse customer journeys and conversion funnels

Customer Onboarding
• Experience with customer onboarding, move-in/move-out, and switching journeys
• Understanding of KYC, data validation, and operational handoffs

Billing & Payments
• Knowledge of billing engines, bill presentment, payment processing, and reconciliation
• Exposure to direct debit, prepayment, refunds, and payment exceptions
Understanding of the Energy Value Chain

• End-to-end understanding of the energy value chain including generation, transmission, distribution, supply, and customer operations
• Awareness of the roles of suppliers, network operators, and market participants
• Understanding of regulatory, settlement, and market interaction points

Work Model

This is a hybrid role requiring three days per week in our London office. Working arrangements may evolve based on client and business needs. We will always clearly communicate role expectations.
What you need to have to be considered

• 4-10+ years of experience as a Business Analyst, with significant exposure to the Utilities sector
• Strong requirements elicitation, documentation, and stakeholder management skills
• Experience with process modelling, data analysis, and business case development
• Familiarity with Agile and Waterfall delivery methodologies
• Strong communication skills, with the ability to engage business and technical stakeholders
• Experience using tools such as JIRA, Confluence, Visio, or similar
These will help you stand out

• Prior experience working with UK or international utilities
• Exposure to regulatory environments and compliance-driven processes
• Experience supporting CX, digital transformation, or automation initiatives
• Relevant certifications (e.g., CBAP, PMI-PBA, SAFe, Agile BA)
Key Outcomes of the Role

• Improved clarity of business requirements and reduced delivery risk
• Simplified and optimised utilities processes and customer journeys
• Improved customer experience, billing accuracy, and operational efficiency
• Strong alignment between business objectives, regulatory needs, and technology solutions

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don't just dream of a better way - we make it happen.
• We take care of our people, clients, company, communities and climate by doing what's right.
• We foster an innovative environment where you can build the career path that's right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.