Senior Consultant

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Senior Consultant

Application Deadline: 31 March 2026

Department: Expert Services

Employment Type: Permanent - Full Time

Location: United Kingdom

Reporting To: Marco Heuer

Description

The Senior Consultant will be responsible for guiding and advising Delivery Partners and clients at all stages of a Fluent Commerce OMS implementation project. From early discovery, through build & test and Go Live, the senior consultant participates as a key Fluent stakeholder, assisting the Delivery Partner and the Client in requirement gathering, backlog creation, solution design, feature enablement and the promotion of best practices and standards.

The consultant also acts as a portal into the Fluent Commerce organization. The person will work closely with other Expert Services consultants and the Product and Engineering teams on best practice standards to ensure excellence in partner delivery.

The role will report into the Head of Expert Services.

Key Responsibilities:

• Support Fluent Commerce Delivery Partners in working with clients to perform project discovery of requirements, generate well defined product backlogs and user stories & acceptance tests.
• Consistently represent the company in a professional and ethical manner.
• Work with other Expert Services consultants to support client project engagements.
• Work with the Expert Services and Partner Enablement teams to define new service packages and process improvements.
• To be able to foresee and communicate risks, both in delivery and commercially and analyse implementation timelines.
• To be a Product expert, understanding capabilities and best practices of the Fluent platform and products.
• Lead project Discovery phases to elicit and document business requirements.
• Review user stories (integration points, workflows etc.) & acceptance tests as required as well as work with team members from within the Partner delivery team on the same throughout the sprint.
• Collaborate with the Product & Solutions teams to provide input on the Product roadmap collated from Fluent Commerce Delivery Partners and clients.
• At times prepare project audits and assessments of the partner implementation for the client prior to launch focusing on technical and business requirements.
• Using Gen AI tools for daily tasks ranging from research, data gathering, report generation as well as building explorative tools and UIs for our internal and external use.

Skills, Knowledge & Expertise:

• Minimum 5-8 years as a Consultant in complex commerce/digital projects either as vendor professional services or systems integrator.
• Have knowledge of SLDC including agile delivery, especially experience with backlog development, user story writing/reviews, effort estimation reviews and sprint planning.
• Experience within multiple complex multi-vendor digital-oriented project implementations.
• Solutioning within the software product framework and bespoke customisation to meet client needs.
• Leading and Planning Solution Workshops.
• Producing and/or reviewing functional specifications, solution blueprints, solution architecture diagrams.
• Solution Scoping and Estimation.
• Knowledge transfer, coaching and training Delivery Partner Business Analysts on the Fluent platform.
• Excellent communication and presentation skills.
• Attention to detail, problem solving and strong analytical thinking.
• Distributed Order Management, PIM, WMS, Global Inventory Management, Customer Service tooling, Payments, Carriers, Returns/Supply Logistics.
• Exposure to and preferably experience in:
  • Use of Gen AI tools for task automation and explorative work (e.g. Claude Code, Cursor, Copilot)
  • BPM automation tooling: workflow designers
  • Event Driven Architecture
  • Enterprise Architecture Integration Patterns
  • JSON
  • GraphQL and REST APIs
  • Java and React development
  • CI/CD and DevOps automation (e.g. Maven, Bitbucket Pipelines, Github Actions).
• Will ideally have experience in one or more of these OMS platforms:
  • Fluent Commerce
  • Manhattan
  • IBM Sterling
  • Mainstreet OMS
  • Order Dynamics
  • Carrier Management Software: ShippIt, Metapack, Temando

Job Benefits:

• Flexibility:
  • Work on your terms, when and where it suits you, while embodying our company culture.
• Flexible and supportive leave policies:
  • Including generous paid parental leave and paid leave for your birthday so you can celebrate you.
• Culture is key:
  • We have a great team and enjoy regular social events to foster a collaborative, supportive and fun work environment.
• Advance your career:
  • We invest in your future by providing an allowance to help accelerate your learning and professional development.
• Bring your whole self to work:
  • At Fluent, we strive to create and nurture a culture where every employee can bring their whole self to work, feel inspired, and empowered to do your life's work (or be your best self).