Senior Compliance Assurance Manager (FS)

About the roleThe Senior Compliance Assurance Manager will oversee the 2nd Line Compliance Assurance team within the John Lewis Financial Services (JLF) Risk Management Framework. You’ll be responsible for ensuring that policies and controls are effective and that customers are receiving good outcomes. The role's scope covers all JLF products and services, including general insurance, credit cards, loans, and foreign currency.

In this role, you will provide line management to the Compliance Assurance Managers, coordinating and monitoring reviews in the annual assurance plan. This includes guiding your team on regulatory expectations and ensuring adherence to operating standards. The role requires a strong understanding of the UK financial services regulatory environment.

A key part of the job is building and maintaining strong relationships with stakeholders across JLF and the wider Partnership. You’ll be able to adapt your communication and influencing styles to achieve effective collaboration and ensure all financial service touchpoints align with best outcomes. Also you’ll be expected to work closely with other Compliance and Risk colleagues, sharing knowledge and insights.

• Salary range - £62,500 - £99,500.

• Contract type - 10 months fixed term contact

• Working pattern/flexible working - The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business.

Key responsibilities

• Provide people management to the Compliance Assurance Managers (up to 3 individuals) when allocated and guidance to the Assurance Team overall regarding technical and operational matters.

• Oversee the delivery of review-based assurance activities in line with the Compliance Assurance Programme and review schedule.

• Monitor and support the completion of review work by the Compliance Assurance Managers. Complete targeted assurance work directly when required.

• Provide technical and operational oversight to Assurance Team members regarding regulation and John Lewis policy standards, monitoring techniques and compliance with Assurance team standards.

• Oversee and review core review documentation before submission for approval and publication.

• Manage the Compliance Assurance Team subject matter training, leading activities and sharing knowledge and expertise.

• Build and sustain effective working relationships, providing strong stakeholder management throughout the review process and when working with the leadership teams.

• Ensures Assurance reviews are input promptly and accurately onto the JLF risk management system.

• Escalate issues, weaknesses and or errors to the team lead as appropriate.

• Provides input to the development of the Compliance Assurance Programme, review schedule and operational processes for the Assurance function.

Essential skills/experience you’ll need

• UK Financial Services experience in insurance, consumer credit and or retail finance

• Excellent, proven Regulatory Compliance Assurance / Monitoring with prior management and or technical expert responsibilities

• Empathetic line management and coaching; building high performing teams

• Excellent direct and written communication skills

• Proven track record of engaging and influencing diverse stakeholders: considerable emotional intelligence and awareness

• Excellent data and results presentation with excellent attention to detail

• Extensive experience of successful open and collaborative working

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About The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.  

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.   

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. 

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. 

As Partners, we make all the difference. And, we all own it.  

Important points to note:  

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.  

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.  

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.