Senior Complex Claims Handler

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Overview

Job role: Senior Complex Claims Handler

Salary: £55,000 - £71,000 depending on experience + £7,500 London weighting + up to 10% discretionary bonus.

Working hours: Monday - Friday 9 am - 5 pm.

Working Location: London (3 days at office location)

Employment Type: Permanent

Job summary:

• Proactively manage home warranty claims to deliver good outcomes for policyholders and successful conclusions for NHBC.
• Assessment and analysis of large/complex case files to establish factual information, such as policy cover, third-party involvement, securities, and recovery options.
• Determine validity against policy coverage on large/complex cases and have ownership to the point of completion.
• Develop and present validity recommendations to senior colleagues (up to executive level).
• Define project plans with key milestones and duration and deliver to that, keeping it under regular review and updated as necessary.
• Ensure understanding and adherence to all regulatory requirements (including Consumer Duty) and internal policies, procedures and governances.
• Identify and manage the risks involved in running our business (appropriate to the role) and in line with NHBC policies and procedures.

What we're looking for

• Extensive knowledge and experience of claims management within construction claims.
• Experience in handling high-value buildings or construction claims.
• A good knowledge of FCA requirements and insurance legislation.
• Self-motivated and able to demonstrate good lateral thinking and problem-solving skills.
• Will be an expert communicator (written and verbal) and be able to lead by positively influencing others to achieve results.

What we offer

Our benefits package includes:

• 27 days annual leave + bank holidays
• holiday purchase scheme
• enhanced pension scheme (up to 10.5%)
• life assurance
• subsidised private medical insurance
• employee discounts platform
• two days volunteer leave
• equalised maternity, paternity, adoption leave and pay for all new parents

+ many more!

Who we are

At NHBC, we pride ourselves on being truly unique. No other organisation in our sector matches the range of services and scale we provide. As the market leader, we are recognised as the go-to for new home warranties and insurance. Our team is united by a core purpose: to raise the standards of house building and protect homeowners.

Why you should join us

As a modern, family-friendly employer, we're in a phase of rapid growth, embracing technology, data and new ways of working. We're seeking passionate, skilled and driven individuals to join us on this exciting journey.

Once onboard, you'll have access to fantastic opportunities for personal and career growth. You'll receive thorough training, continuous development and the chance to earn recognised qualifications and professional memberships to support your journey.

We support flexible working and encourage our colleagues to find a balance that suits them. While we may not be able to accommodate every request, we're always happy to have a conversation about flexible working arrangements.

Our inclusive culture

We are dedicated to fostering an inclusive culture where everyone feels empowered to bring their authentic selves to work. We firmly believe in the right of all our employees and customers to be treated fairly, with dignity and respect, and free from discrimination. Our active employee networks support colleagues and their allies, providing safe spaces for open conversations and idea-sharing.