Senior Complex Claims Handler

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Overview

Salary: £45,000 - £53,000 depending on experience + up to 10% bonus per annum

Working Location: Milton Keynes

Employment Type: Full Time, Permanent

Role internally known as Specialist Claims Consultant,

*This role is subject to additional IDD checks*

What we offer:

• 27 days annual leave (plus bank holidays) and a holiday purchase scheme
• Generous pension scheme, with an employer contribution of up to 10.5%
• Life Assurance (x4 salary)
• Subsidised private medical insurance
• Cycle to Work scheme
• Employee discounts platform, including gym discounts
• 24/7 employee assistance programme supporting your mental wellbeing
• 2 days volunteer leave
• Equalised maternity, paternity, adoption leave and pay for all new parents

Responsibilities

What you'll be doing

• Ensure the background on all aspects of large/complex cases is sufficiently researched (policy cover, third party involvement, securities, recoveries, etc) and provide direction for the investigation phase.
• Determine validity on large/complex cases and make recommendations on validity where own authority is exceeded.
• Set the objectives and measures upon which the project/claim will be evaluated at its completion - typically timeliness, financial and customer satisfaction.
• Ensure understanding and adherence to TCF requirements - ownership and adherence to internal and external policies, procedures and governances.
• Identify, own and manage the risks involved in running our business appropriate to the role in line with NHBC policies and procedures.
• Management and oversight of claims until delivered to conclusion.

The ideal candidate will have

• Have extensive knowledge and experience of insurance claims management.
• Management of high value and/or technically complex claims.
• Will be an expert communicator (written and verbal) and be able to lead through positively influencing others to achieve results.
• Comprehensive knowledge of FCA & PRA rules, particularly related to Consumer Duty and TCF.
• Broad knowledge of general insurance principles and the insurance industry.

Qualifications

Education and Qualifications

Desirable - CII, CILA, CIOB, CEng, RICS qualifications.

Why you should join us

At NHBC we are proud to be unique. No other organisation in our sector combines the variety of services and scale that we offer. As the market leader, our name is synonymous with new home warranty and insurance. Our people are driven by our core purpose to raise standards in housebuilding and protect homeowners.

We are a modern, lifestyle and family friendly employer who are in a period of rapid growth, investing in technology, data and new ways of working. We need passionate, talented and driven people to join us on this journey.

We encourage our colleagues to work flexibly. We don't promise we can offer you exactly what you want, but we are always happy to talk flexible working.

Your future with us

We have lots of fantastic examples across our business of people who are building their career with us. We are huge advocates of internal mobility and work hard to retain our best talent. We offer exceptional personal development and career progression opportunities. If you're ambitious, driven and hard-working you will succeed with us. We'll support you with full training, ongoing development, and the opportunity to gain recognised qualifications and professional memberships.

Our inclusive culture

We are committed to creating an inclusive culture that encourages everyone to bring their true selves to work. We fundamentally believe in the rights of all our employees and customers to be treated fairly, with dignity and respect, free from discrimination. We have active employee networks that support our colleagues and their allies, creating safe spaces for open conversations and the sharing of ideas.

If you need any adjustments or additional support with your application, please let us know at Recruitment@nhbc.co.uk