Senior Community Engagement Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Job Description

This is a 12-month maternity cover contract to lead on building positive and meaningful relationships with local communities to deliver positive outcomes for Heathrow's neighbouring communities and support business priorities.

You will be responsible for developing, implementing, and evaluating engagement plans ensuring that the business has a detailed understanding of what is important to our most local communities. You will manage and develop productive and effective relationships with residents, community groups and other local stakeholders, and take the lead on resolving issues and helping to protect and enhance the airport's reputation.

Building your internal network, you will collaborate across a variety of Heathrow teams to support issue resolution and provide strategic input into various Heathrow plans and programmes. You will bring your detailed knowledge and understanding of the community engagement landscape to ensure that Heathrow teams can make informed decisions which may impact the local areas. Communicating and engaging with community stakeholders through a variety of touch points, you will lead the community engagement team to be the face of Heathrow in local communities, demonstrating Heathrow's commitment to being a good neighbour.

Responsibilities

• Responsibility for building a strong network in the local community, enabling the engagement team to be the "voice of the business in the community and the voice of the community in the business," in order to influence business decisions.
• Leading on developing and implementing community engagement plans and strategies that promote constructive dialogue between the airport and its neighbours, as well as diversity and inclusion and reflects the makeup of Heathrow's local communities.
• Leading a proactive and regular programme of engagement activities to support Heathrow's relationships with community stakeholders, ensuring that neighbouring communities are informed and engaged with Heathrow's plans and day-to-day operations as well as protecting and enhancing Heathrow's reputation.
• Developing, maintaining and sharing an in-depth knowledge of the communities neighbouring the airport, identifying their key issues, ensuring that our engagement plans take account of their needs and that communities' feedback is captured and shared internally.
• Managing the operational delivery of the Community Relations helpdesk, managing its day-to-day effectiveness, working closely with other teams to ensure we provide first class customer service at all times, and overseeing the external consultants responsible.
• Overseeing Heathrow's Local Liaison Groups and the Local Community Forum (LCF), supporting the effectiveness of these channels and providing secretariat support to the independent chair such as setting agendas, securing speakers, organising meeting dates and writing minutes etc. to ensure positive engagement between communities and Heathrow.
• Being the spokesperson for Heathrow at stakeholder meetings and forums to talk confidently and knowledgeably about Heathrow's impacts and key community issues.

Qualifications

• Graduate and/or post graduate qualification preferably in a community development/engagement/communications/marketing field
• Detailed knowledge and understanding of the community engagement landscape
• Significant experience of working in a community engagement role with communities affected by major infrastructure programmes
• Strong capability and experience of building and maintaining relationships with a network of challenging stakeholders
• Competent in building internal and external relationships and experience of providing high level communications advice and briefings to senior colleagues
• High levels of sensitivity and judgement and the ability to influence outcomes effectively by having the confidence and credibility to constructively challenge colleagues in the interest of protecting Heathrow's reputation within in the local community
• Demonstrable experience and evidence of a collaborative approach and team working within a large matrix organisation
• Experience of measuring the effectiveness of community engagement and communications activities
• Exceptional attention to detail, and first class written and verbal communication skills

#LI-RH1

#LI-Hybrid

About Us

There's something so special about working at the world's most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You'll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow's Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.

About the Team

There's no place like Heathrow when it comes to the scale of our ambitions. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. Our Communications, Communities and Carbon function brings together engagement, communications and sustainability leadership. This is about more than protecting and enhancing our reputation. Focusing on the experiences of our passengers, colleagues and partners, we ensure that as Heathrow thrives, so too will our people, our communities, our country and our world.

Our sustainability strategy, Heathrow 2.0, is central to everything we do. We are committed to sustainable aviation, as Heathrow works to deliver net zero and build a better place to live and work. We work with industry leading experts to deliver on our ambitions, meeting the growing international demand for flight in a way that creates a positive impact far beyond our airport.