Cost Cutter Shop - Manager

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Hunters Quay is part of the Cove UK family, a holiday village just 1.5 hours away from Glasgow in the town of Dunoon, with panoramic views of Holy Loch.

We are a passionate, customer-centric business and our goal is to consistently deliver hospitality with excellence, as well as creating a safe, friendly and innovative environment for our guests to enjoy and employees to work in.

Key Responsibilities:

• Role model the company values and behaviours at all times: Hospitality, Passion, Trustworthiness, Excellence, Stewardship, Kindness
• Lead and motivate a team to increase sales and ensure efficiency
• Manage stock levels and make key decisions about stock control
• Analyse sales figures and forecast future sales
• Analyse and interpret trends to facilitate planning
• Work with Head of Retail to record sales figures, analyse data and forward plan
• Ensure standards for quality, customer service and health and safety are met
• Resolve health and safety, legal and security issues
• Respond to customer complaints and comments, where team member is unable
• Organise special promotions, displays and events
• Update colleagues on business performance, new initiatives and other pertinent issues
• Walk the floor and take a 'hands-on' approach, talking to team members, owners and holidaymakers, identifying or resolving urgent issues
• Take the till service as and when required
• Maintain awareness of market trends in the retail industry, understanding forthcoming initiatives and monitoring what competitors are doing
• Make sure shop is laid-out in an appealing and sales-friendly way and is refreshed at regular intervals to keep regular owners engaged and to promote new lines
• Overall responsibility for compliance with UK alcohol, tobacco and medicine laws

Experience/Skills Required:

• Experience leading a team
• Stock management
• Retail systems
• Customer service experience

If you think the perfect candidate is you, then we'd absolutely love to hear from you!

Team benefits:

• Career progression
• Employee assistance programme
• Team recognition programme
• 25% off food & drink while on all Cove UK parks
• Generous team discount on Holidays to Cove UK parks
• Free use of swimming pools and gyms on all Cove UK parks
• Long service awards and value recognition
• Company events and incentives
• Refer a friend scheme
• Sales referral scheme
• Fabulous location

We welcome applications from people of all abilities, including those living with visible and non-visible disabilities. We are committed to creating an inclusive workplace and will work with you to accommodate your needs throughout the recruitment process and on the job.