Senior Commercial Manager, FX

About the roleAre you looking for your next challenge? We are seeking a Senior Commercial Manager, FX to join the John Lewis Money team. 

As a leader in our business your number one focus is to challenge and empower your teams and others to create more value for our customers and our business.

You will be responsible for developing, leading and driving the New Business/In Life and overall commercial strategy to deliver the agreed performance; leading a cross-functional team of internal professionals and 3rd party suppliers.

You will manage the product life cycle to deliver market leading performance. You will identify development opportunities and seek to maximise customer value and return.You will be the lead champion for your product with responsibility to drive it ongoing success within the Partnership

• Salary range - £60,400.00 - £90,700.00

• Contract type - This position is fixed term contract for 12 months, ending in January 2027

• Working pattern/flexible working - The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The team aims for around 1 day a week in the office to connect and on a more ad-hoc basis to attend key meetings.

Key responsibilities

• Managing (People Management and Task Management) a team as required.

•  Providing support for Partners to enable them to deliver their role outcomes

• Supporting them in their personal and professional development, prioritising their activity and ensuring outcomes are delivered to agreed standards and timelines

• Being the escalation route for Partners when needed

• Set clear intent, direction and guardrails to achieve outcomes, aligned to the Partnership strategy.

• Leverage insight and internal and external networks to keep abreast of key customer requirements, market conditions and trends, including technological advancements.

• Own business processes, frameworks and tools within your area, continuously improving them to drive efficiency and effectiveness.

• Develop, lead and deliver the New Business and/or In Life strategy to maximise value in line with agreed objectives balancing customer and commercial objectives. Manage key metrics e.g. LTV, sales, income

• Lead on product development and the product roadmap (product, pricing etc)

• Manage key Third Party commercial relationships

• Play a key role in the overall leadership and success of the Commercial/Product Management team

• Accountable for performance improvement within agreed budgets

• Responsible for compliance with John Lewis policies & procedures within the legal and regulatory framework

Essential skills/experience you’ll need

• Significant experience of Financial Services Product Management (ideally in Retail Foreign Exchange, International Payments,  or both).

• Skilled at managing both internal senior stakeholders and external supplier relationships

• Experience working and thriving in a matrix environment

• Ability to analyse trading and other P&L related data, and marketing KPI's and to be able to make well reasoned recommendations based on the data

• Strong all round commercial acumen
   

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About The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.  

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.   

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. 

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. 

As Partners, we make all the difference. And, we all own it.  

Important points to note:  

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.  

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.  

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.