Senior Cluster Revenue Manager

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JOIN OUR FAMILY

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

THE OPPORTUNITY

Directly responsible for our Cluster Revenue Managers and on-property Revenue Managers, you will report directly to our Group Director of Revenue Management and contribute to RBH's goals and values by driving revenue and profit performance from the Revenue Management team. Your main responsibilities will include the following.

CORE RESPONSIBILITIES

Develop: Manage a team of Revenue Managers across central and property locations, providing guidance, coaching, and development.
Strategic Implementation: Champion comprehensive revenue management strategies to enhance market share and profitability across various streams including accommodations, meetings, events, golf, spa, and leisure.
Collaborative Partnerships: Work in commercial partnership with Revenue Managers, General Managers, and hotel teams to surpass monthly and annual revenue targets. Representation: Act as the revenue and commercial specialist in Owner Review meetings.
Insightful Oversight: Set sales and pricing strategies based on thoughtful commercial judgement utilising insights, reporting, and business intelligence tools.
Optimisation: Conduct daily demand reviews and manage overbooking strategies to maximise RevPar and profit.
Market Review: Understand both local and international market trends to tailor strategic activities at both hotel and brand levels.
Reporting and Feedback: Manage the production of monthly and annual reports.
Innovation and Integration: Guide the development and integration of RBH systems and processes, ensuring we remains a pioneer in the industry.
Portfolio Expansion: Oversee the integration and onboarding of new hotels into the RBH portfolio.

KEY REQUIREMENTS

• Experienced in working within a dynamic commercial environment with responsibility for multiple revenue streams.
• Highly organised and brilliantly insightful.
• A creative and forward-thinking problem solver.
• Strong guidance skills with the ability to inspire others.
• Demonstrable skills in making thoughtful decisions in a pragmatic and timely manner.
• Resilient, and motivated to achieve targets.
• Commercially savvy with a keen eye of detail.
• Good negotiation and influencing skills.
• A poised public speaker with presentation skills to match.
• An optimistic self-starter with a proven background in proactively identifying business opportunities.
• Technically proficient with the full range of hospitality systems, e.g. PMS, CRS, RMS, GDS, Sales & Catering, Channel Manager and Microsoft Office products.
• Willing and able to travel regularly.

Working Arrangement
We offer a hybrid working model, provided you can access our Glasgow or Brentford branches when required.

Recruitment Process
The recruitment process will commence with a 1st stage interview via Microsoft Teams, week commencing 15th July.

RBH BENEFITS
You will have access to a benefits package we believe truly works for our people and enhances our overall culture...

Compensation

• Market related salary and annual salary review
• Annual performance-based bonus
• 34 days annual leave
• Additional day to celebrate a special event in your life

Family Friendly and Health & Wellbeing

• Enhanced maternity, adoption, and shared parental leave
• Paternity leave
• Paid compassionate leave
• Employee Assistance Programme
• Life Assurance
• Company Sick Pay
• Cycle to Work Scheme

Social

• Yearly calendar of events
• Annual company awards ceremony
• Workplace wellness activities
• Community engagement activities

Other Benefits

• Discounted accommodation across RBH and managed brand hotels
• Up to 30% food & beverage discount at RBH hotels
• Free lunch whilst in the office
• Long service awards
• Refer a friend scheme
• Free onsite parking
• Course Sponsorship

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We keep our recruitment process simple and consider applicants on their abilities alone to ensure a fair interview process. If at any point throughout our process you require reasonable adjustments, please contact [email protected].

#LifeatRBH