Senior Cloud Operations Engineer

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Senior Cloud Operations Engineer

Department: Technology

Employment Type: Permanent - Full Time

Location: London (UK)

Description

Nuix creates innovative software that empowers organisations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence across the globe

We provide innovative solutions across eDiscovery, information governance, forensic and electronic investigations for more than 2,000 customers in over 75 countries. Our customers include top financial institutions, corporations and government departments, all tier-one advisory firms; and litigation support vendors.

What you will be doing:

As a Senior Cloud Operations Engineer, you will be at the forefront of our software technology, assisting customers that are taking advantage of growing and evolving set of products in the cloud. Every day will bring new and exciting challenges on the job.

Location: This position will be based in our London office. The candidate is required to attend the office a minimum of 3 days per week but may voluntarily elect to work either remotely or from the London office for the remaining days of the week.

Key Responsibilities

• Responsible for architecture, deployment, configuration, monitoring, management, technical issue resolution, bug identification, feature requests, general knowledge and proof of concepts.
• Learn and use ground-breaking technologies across Nuix's eDiscovery, Review, Intelligence, Risk and Security platforms
• Apply automated deployments, advanced system administration, optimization and troubleshooting techniques to provide unique solutions to our SaaS environment.
• Work hands-on with customers to engineer, deploy and run their SaaS instances running in our AWS environment.

Skills, Knowledge and Expertise

• Comprehensive knowledge of MS SQL operations and SQL query language
• Hands-on experience supporting Windows Server 2016/2019, MS Active Directory, MS IIS, and MS SQL 2016/2019.
• Prior exposure to automation & orchestration tools as well as, release & deployment pipelines CI\CD
• Exposure to Cloud Platforms, AWS (Preferable), Microsoft Azure, or equivalent cloud hosting platforms
• Basic knowledge of microservices Docker, Kubernetes or relevant container services
• Ability to work in a global 24/7/365, multi-tiered production environment.
• Good systems/network troubleshooting skills and ability to diagnose complex problems in timely fashion.
• Ability to take ownership and coordination of technical issues, problems, or projects and see it through to completion.
• Demonstrated track record of system up-times, HA, DR planning, SLA management, Change Control workflows
• Other Necessary skills include flexibility, ability to work under tight deadlines, ability to handle multiple tasks through prioritization and time management skills, excellent communication, exceptional collaboration, and organizational skills.

Desirable:

• Experienced with Linux system administration
• Prior exposure to a hosted application (IaaS, PaaS, SaaS) environment and relevant security standards
• Experience supporting ASP & ASP.NET applications to include troubleshooting, performance metrics & monitoring as well as familiarity with code deployments
• Extensive experience supporting web-based and database centric applications.
• Experience with highly available technologies (failover clusters).
• Scripting in any language, API integration and programming experience
• Knowledge of enterprise application technologies and architecture.
• Vendor certifications or willingness to attain relevant certification
• Understanding of OSI model, network devices and protocols.
• Basic knowledge of pipeline and config management tools (Jenkins, Ansible, AWX, Rundeck)
• Ability to design, architect and implement solutions with sensitivity toward project timelines and budgets.
• Demonstrated Project management and project delivery skills

We strive to make any required adjustments where possible to make the process fair and equitable for everyone. Please reach out to alexis.losasso@nuix.com. if you need any accommodations throughout the interview process.

Nuix is an equal opportunities employer. Don't let imposter syndrome hold you back! We welcome all applications and are a flexible employer.

ABOUT US:
Nuix is on an incredible journey of transformation, aligning our strengths with our ambitions to pursue greater opportunities. To find out more about who we are and what we are doing, please visit our web page.

https://www.nuix.com/

As we expand our global team and extend our skills and expertise, we are unified as one Nuix team guided by our shared values.

Nuix Vision

Finding Truth in a Digital World.

Nuix Mission Statement

Nuix creates innovative software that empowers organizations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence.

Nuix Values
• TAKE OWNERSHIP
• RESILIENT
• UNAFRAID
• TEAM NUIX
• HERO OUR CUSTOMERS

We believe in these principles and seek to weave them into the fabric of our daily work at Nuix. In doing so, we co-create a dynamic and purposeful company culture that we can be proud of and want to belong to.