Senior Clinical Team Administrator

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Job summary

Do you have excellent administration skills, communications skills and a keen eye for detail?

Can you effectively manage multiple tasks and priorities?

Do you have experience of managing detailed complex information and maintaining a strong degree of confidentiality?

If you have said 'Yes' to each of the above, then we might just have the role for you.

We are seeking a dynamic and organised individual to support our Under 18's Eating Disorder Service as a Senior Clinical Team Administrator.

While the successful applicant must be able to demonstrate their skills to meet the requirements of the role, we encourage applicants to consider how they are able to demonstrate a commitment to encompassing our Trust's values of Positively, Respectfully, Together; we are committed to promoting a positive culture in the workplace for everyone. Our successful applicant will be joining an established high-performing Team, who are continually working hard to support young people in need of our Services.

This role is a 6 month fixed term/secondment opportunity.

Main duties of the job

The successful candidate will work closely with the clinical team and hold supervisory responsibility of lower banded business support team members ensuring a smooth day to day running of our Business Support Team. The successful candidate will be supported by the Business Support Manager and bring collaborative ways of working across the Business Support Team.

Duties include but not limited to:

• Administrative support to our clinical team/medics/team managers
• Provide an efficient service to all service users
• Provide supervision, appraisals and training to several identified (lower banded) admin staff
• Respond to the needs of the service to ensure that the requirements of the Trust can be met

About us

Our values and behaviours here at NSFT are a set of guiding principles we endeavour to live up to every day.

They aim to ensure that people have the best possible experience of mental health care. They also aim to ensure that our staff have the best possible experience of working for our Trust.

More than 1,300 service users, carers and staff worked together to create the values. They set out our ambition always to be 'Working together for better mental health'.

We believe in recovery and wellbeing, and we promote physical health, strong relationships and a balance between treatment and continuing an active life.

We are an Equal Opportunity employer committed to a diverse workforce.

Benefits included with this role are:-

• NHS pension
• a comprehensive in house & external training programmes
• career progression
• starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
• NHS discounts and many more.

Job description

Job responsibilities

• Ensure patient information is managed, retained and stored in line with Trust policy in an efficient and effective manner.
• Raise agendas, take, and process minutes for teams across the locality.
• Attend and contribute to all internal / external meetings relevant to the post.
• Provide and manage Letters as requested.
• Provide cover to other administrative staff during holidays and sickness, across the locality.
• Provide line management to lower banded staff in the business support team
• Liaise with ICT departments as delegated by line manager regarding problems and faults with electronic equipment etc.
• Encourage staff to operate a flexible approach to work, be adaptable to change and able to work within a team across the locality.
• Undertake any other appropriate tasks as requested to meet the needs of the service.

Please view the job description for further information.

Job description
Job responsibilities

• Ensure patient information is managed, retained and stored in line with Trust policy in an efficient and effective manner.
• Raise agendas, take, and process minutes for teams across the locality.
• Attend and contribute to all internal / external meetings relevant to the post.
• Provide and manage Letters as requested.
• Provide cover to other administrative staff during holidays and sickness, across the locality.
• Provide line management to lower banded staff in the business support team
• Liaise with ICT departments as delegated by line manager regarding problems and faults with electronic equipment etc.
• Encourage staff to operate a flexible approach to work, be adaptable to change and able to work within a team across the locality.
• Undertake any other appropriate tasks as requested to meet the needs of the service.

Please view the job description for further information.

Person Specification

Experience

Essential

• Understanding and experience in a full range of secretarial procedures and systems gained through senior level.
• Day to day line management inc supervision of staff

Qualifications

Essential

• NVQ 3 Business Administration or equivalent
• NVQ 2 Customer Services

Skills

Essential

• ICT skills including Microsoft (especially word processing, spreadsheets and presentations, e.g. Word, Excel, PowerPoint) or equivalent.
• Excellent articulate communication skills.

Knowledge

Essential

• Working knowledge of Microsoft packages or equivalent.
• Maintaining administrative / secretarial systems

Desirable

• Knowledge of Trust electronic record system

Other

Essential

• Able to travel independently
• Able to work proactively on own initiative with minimal supervision

Desirable

• Problem solving skills

Person Specification
Experience

Essential

• Understanding and experience in a full range of secretarial procedures and systems gained through senior level.
• Day to day line management inc supervision of staff

Qualifications

Essential

• NVQ 3 Business Administration or equivalent
• NVQ 2 Customer Services

Skills

Essential

• ICT skills including Microsoft (especially word processing, spreadsheets and presentations, e.g. Word, Excel, PowerPoint) or equivalent.
• Excellent articulate communication skills.

Knowledge

Essential

• Working knowledge of Microsoft packages or equivalent.
• Maintaining administrative / secretarial systems

Desirable

• Knowledge of Trust electronic record system

Other

Essential

• Able to travel independently
• Able to work proactively on own initiative with minimal supervision

Desirable

• Problem solving skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Additional information
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust
Address

The Lighthouse Centre - Hellesdon Hospital

Drayton High Road

Norwich

NR6 5BE

Employer's website