Senior Clinical Support Worker - Enhanced Care

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Detailed job description and main responsibilities

Undertake a range of delegated clinical care duties deliver to deliver agreed plans of care. Provide excellent customer care skills to ensure patients come first.

To ensure patients receive high quality clinical care and a good patient experience, having regard for their customs, religious beliefs and doctrines.

Recognise and avoid situations that may be detrimental to the health and wellbeing of the
individuals.

To act as an advocate for patients within the ward / department, to ensure a patient
orientated approach to the delivery of care.

Person specification

Qualifications

Essential criteria

• Evidence of a general education e.g. GCSE's or equivalent
• NVQ II in Healthcare / QCF Diploma in Health Level 2 or equivalent qualification in the area of speciality (e.g. Operating Theatre Practice for posts in theatre) or an equivalent level of working experience within a similar role

Knowledge

Essential criteria

• Knowledge and experience of taking clinical observations
• Knowledge of hospital systems
• Knowledge of Manual handling of patients, using lifting aids

Experience

Essential criteria

• Some experience of working as a healthcare assistant in a hospital or registered care setting
• Customer care experience
• Commitment to working in partnership with patients / carers

Value Based Question

Essential criteria

• Give an example of a time where you have demonstrated a 'can do' attitude (including the situation you were in) and the outcome

Please note that we do not accept applications via CV or recruitment agencies.

This post will close before the intended closing date should sufficient number of suitable applications be received. Therefore, if you are interested in applying for this role, we suggest that you do so at the earliest opportunity.

Applications are welcomed from applicants who wish to apply for a position on the basis of a smarter or flexible working arrangement. Where candidates are successful at interview, such requests will be taken under consideration and accommodated where the needs of the service allow.

We welcome applications irrespective of people's age, disability, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

All staff no matter where they work or which age group of patients they work with must be aware of their responsibility to act when they feel a child, young person or vulnerable adult has been or is at risk of abuse.

We are a fully non-smoking Trust. Smoking is completely prohibited in all Trust buildings, grounds and car parks for patients, visitors, staff and contractors.

This Local Employment Partnership Employer shares information about new starters with Jobcentre Plus, for statistical purposes only.

After applying via NHS Jobs, your submitted application will be imported into our preferred third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system.

You will not be able to track the progress of your application or receive messages through NHS Jobs, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via NHS Jobs. If you have a query relating to your application, please contact the Resourcing Team on 01634 830000.

If you have not heard from us within 21 days of the closing date, please assume that you have not been shortlisted on this occasion.

We wish to stress that no discourtesy is intended in following such a procedure, and you should not let this deter you from future applications.

Employer certification / accreditation badges

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• Enhanced Care CSW Job Description (PDF, 880.3KB)
• Recruitment Guide (PDF, 208.2KB)