Senior Clinical Secretary - Maxillofacial Uni

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We are proud to provide 'Outstanding' care and be a great place to work.

East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.

We are one of the largest organisations in East Sussex with an annual income of £568 million and we are the only integrated provider of acute and community care in Sussex.

Our extensive health services are provided by over 7,000 dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people's own homes.

In 2020 the Care Quality Commission (CQC) rated us as 'Good' overall, and 'Outstanding' for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated 'Outstanding' and Eastbourne DGH was rated 'Good' Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services.

In the summer of 2020, the Trust launched its ambitious 'Building for our Future' (BFF) programme. This once in a lifetime programme aims to redevelop and expand our hospitals at Eastbourne, Hastings and Bexhill, transforming the environment in which we provide care for generations to come.

Our vision is to deliver high quality care and experience for our patients, communities and colleagues.

Our strategic objectives:

Quality: Delivering safe care; always improving outcomes and experience for patients.

People: Fostering a positive culture; living our values; helping our teams feel equipped to deliver.

Sustainability: Always searching for the best way to use our resources for clinical, workforce and financial outcomes.

Job overview

We are recruiting!

The role: Senior Clinical Secretary

The Department: Maxillofacial Unit

Are you:

Enthusiastic/driven?

Organised?

Positive?

Empathetic?

Reliable?

Solution focussed?

IT literate?

Resilient?

Motivated to support the NHS?

Do you have:

Customer service experience?

Team leading/supervisory experience?

A good work ethic?

A team work ethos?

A "can do" attitude

Initiative?

A passion to improve patient experience?

A sense of accountability?

This role is pivotal to the success of the department. Working closely with clinicians and management, you will use your skills to examine current working practices, to achieve efficiencies across the department, by leading, motivating and supporting the administration team in order to make a positive contribution to the patient experience. If you enjoy variety in your work, have the resilience to work under pressure at times and you can answer "yes" to the above then we want to hear from you.

Main duties of the job

The successful candidate will need to deal with patients, clinicians and other staff members, ensuring high levels of customer service and attention to detail. You will have regular interaction with the secretarial management team and the departmental service manager. It is essential that you are able to demonstrate good interpersonal, verbal and written skills and have a "can do" attitude.

You will have a good level of IT literacy as you will be using multiple software packages.

This role will keep you both challenged and busy as you work closely with colleagues to support the clinical team of Consultants, junior doctors and specialist nurses.

Potential applicants should ensure they evidence the skills listed above in their application.

Working for our organisation

A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to nurseries at EDGH and Conquest, staff restaurants and on-site staff accommodation.

In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme which is available to staff 24 hours a day 7 days a week. Onsite parking is available from only £30 a year.

There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.

Detailed job description and main responsibilities

Still not sure? Contact Tracey Munford by emailing tracey.munford@nhs.net to answer any queries you may have

Please note: This advert may close early if a high volume of applications are received

Person specification

Qualifications

Essential criteria

• Evidence of good general education to GCSE Grade c or above, including maths and English
• IT training on office software packages.
• NVQ4 Business & Administration or equivalent

Experience

Essential criteria

• Experience of supervision / managing staff
• Previous experience of training staff
• Proficient in using patient record systems

Desirable criteria

• Understanding/Experience of HR processes

Skills

Essential criteria

• Competency with Microsoft Office and other IT software. Ability to adapt to use new IT packages and programmes
• Excellent typing, word processing and audio typing skills.
• Excellent communication skills, both written and verbal, to communicate with, co-ordinate and liaise with a multidisciplinary team

Patients come first at East Sussex Healthcare NHS Trust.

Our vision is to be:

• The healthcare provider of first choice for the people of East Sussex.

Our mission is to:

• Deliver better health outcomes and an excellent experience for everyone we provide with healthcare services.

Our strategic objectives are to:

• Improve quality and clinical outcomes by ensuring that safe patient care is our highest priority.
• Play a leading role in local partnerships to meet the needs of our local population and improve and enhance patients' experiences.
• Use our resources efficiently and effectively for the benefit of our patients and their care to ensure our services are clinically, operationally and financially sustainable.

Our aims are that all services delivered by the Trust are:

• Safe
• Effective
• Caring
• Responsive and
• Well led

Employer certification / accreditation badges

Documents to download

• Senior Clinical Secretary JD (PDF, 368.6KB)
• Guidance for Applicants - AFC (PDF, 204.0KB)