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Head of Retailer Learning Services

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  • About The Role
  • An exciting opportunity has arisen to join our Group Commercial Services team on a fixed term contract basis until March 2027 as Head of Retailer Learning Services leading the National Learning Centre to deliver world-class training and learning to all levels across the Brands' retailer networks.

    What you could be doing:

    During the contract you will lead the digital transformation of our Learning Management System (LMS) whilst overseeing all aspects of the Brands People Development activity to ensure factory standards are met and the learning solutions are designed to develop the best people and drive network business performance. You will ensure a commercial approach to all decision making enabling continuous improvement in systems and processes on time and within budget.

    Skills and experience you can bring to role:

    • You will have proven digital transformation and programme management experience, will be results orientated and have the ability to network effectively at a senior level and build effective relationships.
    • You will have strong financial acumen and have a proven track record in operational delivery and strategic thinking.
    • You will have high energy and a passion for learning and delivering the best results through your team to our customers with an inspirational leadership style.

    What can we offer you?
    Along with a competitive salary, car schemes (including cars for family members), fuel card, discretionary bonus, enhanced pension contributions, private medical insurance, 27 days holiday plus bank holidays, 4 x life insurance & health & wellbeing support, we also offer a wide range of flexible benefits to suit you and your lifestyle.

    Retailer Learning Services
    Based at the National Learning Centre in Milton Keynes, we train and develop UK retailer staff to deliver great customer service. We're a centre of excellence for product and technical knowledge and customer experience, so join the team and you'll be at the forefront of our technological developments and helping to put our customer-focused values at the heart of the network.

  • About Us
  • We're driven by difference. With six big brands under one roof - each with its own history, designs and innovations - we've created some of the world's most iconic vehicles, from luxury sports cars to family camper vans. Here, you'll discover opportunities, explore ideas and tackle challenges that you won't find anywhere else.
    It takes a range of teams to make the Group successful. We all share the same aim: to deliver sustainable mobility for generations to come, while keeping the customer and their changing demands at the heart of everything we do.

    There's never been a more exciting time to join our industry as it undergoes the biggest transformation for over 100 years. With digitalisation, electrification and driverless mobility all coming to the market, we're actively looking for people with new skills, knowledge and outlooks. A brave new world demands brave, new, diverse people; so whatever your background, we would love to hear from you. We know that different perspectives and thought processes are vital as our industry goes through an exciting period of change.

    To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage the application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.

  • Head of Retailer Learning Services

    Volkswagen Group UK
    Milton Keynes, UK
    Full-Time, Temp

    Published on 22/08/2025

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