Senior Client Success Manager

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Senior Client Success Manager

Hull / Hybrid

£40000-£50000 pa DOE + Flexible Working, *Every other Friday off and Excellent Benefits

Do you have experience in building and nurturing client relationships? Are you looking for a new opportunity with a leading performance marketing agency? Summit is a leading digital marketing agency who specialise in online retailing who have an exciting opportunity for a Senior Client Success Manager to join our team on a hybrid basis, in Hull.

As Senior Client Success Manager you will be responsible for developing and supporting delivery of the Productcaster suite of tools, as well as managing and supporting the team on a day-to-day basis. We deliver a best-in-class service by ensuring that they provide the relevant support to clients whilst also building relationships and upselling to grow revenue. You will review and devise strategy across their products, most commonly on Shopping, Pmax and feed-related queries aligning to client's business goals.

On a day-to-day basis, you will:

• Lead the Productcaster Client Success Team, taking responsibility for ensuring great performance and best-in-class support across our wide range of clients.
• Own the day-to-day execution of client delivery across Productcaster, supporting and managing the client success managers.
• Be commercially focused to drive revenue growth within Productcaster, supporting the Productcaster Director to meet and exceed targets.
• Assist Productcaster Director in developing relationships and maintaining consistent communication with clients, generating growth via existing client relationships.
• Take responsibility for measuring client satisfaction and devising methods to reduce churn.
• Be accountable for accurate monthly billing and invoicing, supporting finance and providing detailed analysis and support.
• Prioritise support queries, strategic projects and other initiatives to ensure good breadth across all activities, managing key stakeholders both internally and externally.
• Support the analysis of feeds, Merchant Centre and Ads, making recommendations around product breadth, attribute values, filters, and custom labels aligned too wider strategy and business goals ensuring a consistent, complementary approach across all channels.

Summiteers are asked to attend our office in the C4DI complex in Hull, Fruit Market 2 days per week, the rest of the week can be done from home. For the right candidate, we may also consider greater flexibility around office time.

About you

As a Senior Client Success Manager, you'll have extensive experience working with product feeds for retail clients, analysing performance and making strategic recommendations.

Key skills and knowledge include:

• Experience with the CSS program.
• Experience with Feed Management software, e.g. FeedManager, Channel Advisor, Intelligent Reach, Stoptimise, Feednomics or Products Up.
• Ideally you will have strong knowledge of the Shopping channel, with extensive experience of running campaigns, though this is no essential.
• Experience of reporting tools to analyse performance and make data-driven decisions.
• Ability to build and nurture relationships, both with internal stakeholders and clients. Communicates and negotiates effectively and persuasively.
• Experienced in line management, promotes learning and development, both for delivery teams and themselves.
• Highly organised, plans own and team work effectively, and can set priorities and manage resources.
• A great presenter of ideas, sharing them in a clear and confident manner to internal and external clients and colleagues.
• Strong working knowledge of MS Office, particularly Microsoft Excel and PowerPoint.
• Performs even under stressful situations and has a positive influence across the business as a whole.

On offer is a salary of £40000-£50000 per annum depending on experience as well as a range of benefits including:

• Flexible working: From flexible start and finish times, to having every other Friday off*, they trust people to work flexibly around their lifestyle and family arrangements.
• Up to 29 days' holiday per year (plus bank holidays): Our employees start with 25 days' holiday per year, increasing to up to 29 days with long service. You would also have the opportunity to purchase additional holidays with our holiday purchase scheme.
• Milestone days off: Whether it's your birthday, you're getting married, or it's your child's first day at school, they want you to take the time off work to enjoy these special moments.
• Discounts and benefits: Our rewards platform gives you access to discounts and offers on over 1000 retailers. From your weekly shop to a one-in-a-lifetime holiday, there will be a discount to suit your needs.
• Bupa health cash plan
• Bonus scheme
• Life assurance
• Religious holiday swaps: As some of our UK bank holidays are traditionally based around Christian events, we want to ensure we're being inclusive and letting people celebrate religious holidays that matter to them.

Additional keywords: Client Success, CSS, Feed Manager, Google Shopping, Google Merchant, Paid Media, PPC, Manager, Specialist, Hybrid, Digital Marketing, Performance Marketing

We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; race; age; sexual orientation; or disabilities.

If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.

Please note, in line with GDPR, your details will only be retained for a period of 12 months from application date and then deleted, unless advised otherwise.