Senior Client Solutions & Enablement Manager

BRAND: Starcom
Job Function: Strategy
Location: London, United Kingdom
Experience Level: Intermediate
Workplace Type: Hybrid

Company description

Company Description

Performics UK is the performance marketing arm of Publicis Media, committed to exceeding business goals by blending Data, Tech, Ops, and Talent to accelerate performance impact daily.

With over two decades of experience, we harness technology and innovation to generate and convert consumer demand across search, social, display, and commerce channels. Embracing a deep understanding of consumer intent and behaviour, we thrive on data-driven insights, guiding our planning and optimisation processes through rapid trials, real-time enhancements, and intelligent analytics.

As the world's first Performance Orchestration agency, we have a proven track record of driving performance impact across diverse sectors and markets, leveraging our industry expertise to innovate and transform swiftly. Performics is dedicated to delivering award-winning results and empowering all Publicis Media UK clients.

Winner of PMW's Performance Marketing Agency of the Year 2023 & 2024!

Overview

As a Client Solutions & Enablement Manager, you'll sit at the heart of our performance product ecosystem, guiding how we take innovative tech-led solutions to market and embed them seamlessly across the agency and client landscape.

You'll be the connective force between product, technology, activation teams, and clients - ensuring our proprietary tools and solutions are understood, adopted, and fully leveraged to drive commercial impact.

This is a highly influential role with visibility across the UK and Global Performics network, offering the opportunity to shape the future of performance products and contribute directly to agency-wide growth.

Responsibilities

What You'll Do

Drive Organic Growth

• Consult with client teams to uncover opportunities for our performance products
• Apply expert product knowledge to recommend the right solutions for client challenges
• Support pitch responses and help build a robust pipeline of product-led growth
• Evolve best-in-class sales collateral and storytelling materials
• Partner with Global PFX teams to shape adoption and share market insights

Ensure Product Success

• Lead onboarding for new product engagements
• Maintain strong feedback loops with activation teams to drive optimisations
• Troubleshoot issues and partner with Tech & Engineering to resolve them
• Stay plugged into the Global OneSuite roadmap and support UK rollout

Champion Training & Enablement

• Deliver onboarding, enablement sessions, and product training
• Create and maintain documentation, guides, and playbooks
• Run internal roadshows that excite teams and showcase innovation
• Serve as the go-to product expert for day-to-day support

Contribute to Product Innovation

• Gather feedback, ideas, and insights from across the business
• Support Product Council processes, tracking actions and documenting decisions
• Help shape product development backlogs and prioritisation
• Partner with Tech and CTO teams to continually improve products

Qualifications

What You'll Bring

• Experience in digital or performance marketing
• Passion for product development and tech-driven solutions
• Confidence delivering pitches, workshops, or training
• Collaborative, relationship-driven approach
• Strong communication and problem-solving skills within an agency environment

We'd love to hear from you.
Apply now and help us orchestrate the next wave of performance innovation.

Additional information

Starcom has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Planswe also offer;

• WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year.
• REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care.
• HELP@HAND BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching.
• FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave.
• FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment.
• GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre.

Full details of our benefits will be shared when you join us!

Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week.

We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process.

Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).