Senior Client Services Manager

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At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We're seeking a future team member for the role of Senior Client Services Manager to join our Trustee and Depositary team. This role is located in Edinburgh, United Kingdom - this is a hybrid role.

In this role, you'll make an impact in the following ways:

• Ensure high quality, efficient and professional levels of service are maintained for our clients at a senior level.
• Drive efficiencies and change within the Client Management Team and the wider Depositary.
• Support clients and colleagues by maintaining a high level of product and industry knowledge.
• Lead client review meetings and coordinate the production of reporting for these forums.
• Manage and co-ordinate the review of change events / client scheme documentation obtaining necessary input from other T&D business areas.
• Identify and maximize cross selling opportunities for BNY's products and services, participating in new client pitches and providing input to RFP/RFI as required

To be successful in this role, we're seeking the following:

• Educated to degree level or relevant professional business qualification.
• In depth knowledge and experience of CIS
• Industry experience with a custodian/fund manager in a client facing role.
• Excellent communication and relationship building skills.
• Ability to work under pressure with excellent organizational skills.

At BNY, our culture speaks for itself. Here's a few of our awards:

• America's Most Innovative Companies, Fortune, 2024
• World's Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024
• "Most Just Companies", Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg's Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.