Senior Client Service Executive

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Overview

As a Senior Client Service Executive, you will serve as the primary day-to-day contact for clients, utilizing your deep knowledge of Origami's products and industry knowledge, to drive and increase adoption of the Origami platform while ensuring client satisfaction. You will also contribute to the configuration, implementation and support of our software. This is a hybrid role out of our London office.

Responsibilities

• Maintains day-to-day client relationship related to onboarding, support, adoption of products and services, and client satisfaction.
• Drives adoption of contracted functionality to ensure client is maximizing their usage of and value from Origami.
• For ongoing support, assigns deliverables and other tasks to individual team members.
• Ensures ongoing service log requests are triaged, prioritized, addressed, and responded to in a timely manner.
• Configures the Origami platform to meet client requirements.
• Responsible for executing upon the action items identified in the Client Satisfaction Improvement Plan.
• During implementation, identifies potential scope creep / out-of-scope work and escalates to Project Manager.
• Assists with configuration of the Origami platform.
• Supports account management team in preparing, presenting, and negotiating pricing and Statement of Work for contract renewals.
• Identifies potential expanded sales opportunities and notifies / coordinates with account management team on pursuing.

Qualifications

• 8+ years experience in a client-facing professional services position
• Bachelor's Degree in Computer Science, Management Information Systems or business-related field
• Experience with SQL, JavaScript & XML preferred
• P&C Insurance (Claims, Policy, Billing) experience required
• Project Management background with proven success at driving customers to on-time and successful implementations a plus

Who We Are

Origami Risk provides integrated SaaS solutions to organizations across the risk and insurance ecosystem - from insured corporate and public entities to brokers and risk consultants, insurers, third party claims administrators (TPAs), and risk pools. We deliver our risk management and insurance core system solutions from a cloud-based platform that is highly configurable, completely scalable, and accessible via web browser and mobile app.

Dais Technology, a subsidiary of Origami Risk, provides a no-code platform that revolutionizes insurance product creation for MGAs, insurers, and reinsurers. Dais' event-based architecture enables AI-driven bundling, automation, and real-time deployment.

Solutions from Origami Risk and Dais Technology are backed by a best-in-class service team of experienced risk and insurance professionals who possess a balance of industry knowledge and technological expertise. A singular focus on helping clients achieve their business objectives underlies our approach to developing, implementing, and supporting our risk management, safety, compliance, and insurance core system technology solutions.

Origami Risk is proud to be an equal opportunity employer. We thrive and benefit from diversity and are committed to creating an inclusive and equitable environment for all employees. We do not discriminate against any individual based upon race, religion, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, color, sex, national origin, age, marital status, military or veteran status, disability, or any other characteristic protected by applicable law.