Senior Client Relationship Advisor

About Us

Job Title:

Senior Client Relationship Advisor (Recruitment)

Career Level

3

Location:

UK&I - remote

Employment Type:

FTC until Jan 2027

Working hours/ Shifts:

Full Time

Join our World of Talent.

Global, culturally diverse, inclusive, and innovative - welcome to AMS, where talent is our world. Over the last two decades, AMS has redefined the landscape of talent outsourcing and consulting. From pioneering the concept of RPO to continually revolutionising how organisations approach talent acquisition, AMS stands as a world leader in the industry.

Committed, engaged, and inspired, we feel a real sense of belonging, and all have one thing in common: a real passion for talent. Become part of this world and make a difference with us.

https://www.weareams.com/

The Role

We are looking for a Senior Client Relationship Advisor to support the Relationship Manager in delivering a high quality, compliant, and value driven recruitment service. This role will be aligned to specific customers and will act as a key operational and relationship point of contact, ensuring KPIs, service levels, and client satisfaction targets are consistently achieved.

You will play a critical role in managing operational queries, delivering management information, resolving escalations, supporting continuous improvement initiatives, and identifying opportunities for growth across the AMS service offering.

Key Accountabilities

• Act as the primary operational point of contact for aligned customers and internal support teams
• Build and maintain strong relationships with hiring managers and key stakeholders, ensuring high levels of client satisfaction
• Ensure recruitment services are delivered in line with contractual obligations and service level agreements
• Own and resolve hiring manager and contractor escalations to conclusion
• Deliver operational MI at monthly customer reviews and support delivery of MBR content for tier one customers
• Produce, analyse, and present operational reports for Relationship Managers and client stakeholders
• Interpret data to identify trends, risks, and areas of concern, escalating where appropriate
• Act as SME for the technology operating platform, including ATS and Fieldglass
• Train new hiring managers and users on systems, processes, and reporting
• Support contractor queries relating to pay, rates, timesheets, and system updates
• Liaise with delivery team leaders and managers to address operational challenges proactively
• Support forecasting activities and ongoing performance monitoring
• Lead or support continuous improvement, transition, and migration projects
• Proactively identify opportunities for growth and process improvement
• Collaborate with internal teams to ensure smooth hand offs and efficient service delivery
• Promote all PSR service lines and confidently respond to stakeholder queries
• Ensure all governance, compliance, and legislative requirements are met

Skills & Experience

Essential

• Proven experience managing stakeholder relationships and client escalations
• Strong understanding of recruitment services and end to end recruitment processes
• Experience working with recruitment technology platforms and databases
• Ability to analyse, manipulate, and present data clearly and confidently
• Experience producing and delivering MI and analytics to customers
• Experience working to demanding targets and deadlines
• Strong influencing, communication, and relationship management skills
• In depth proficiency in Excel and PowerPoint
• Experience working with remote or distributed teams
• Understanding of relevant employment and contractor legislation
• Experience in both agency and end user recruitment environments
• Public Sector recruitment experience
• High volume contingent labour experience
• Power BI and Fieldglass experience

Other

Every one of us plays a pivotal role in our success, whether engaging directly with clients or shaping the value we add behind the scenes. Together, it means more insight and expertise for our clients and more exciting career paths and experiences for us.

Apart from our benefits package, you'll also get to enjoy the flexibility, autonomy, and trust to work in a way that works best for you. We just focus on providing the means to meet, collaborate, and support each other however you choose.

We offer:

• Full training and support
• High value and challenging work
• A vibrant, diverse, and collaborative culture
• Flexible working
• A competitive reward and benefits package*
• The opportunity to embark on a recruitment career with one of the world's leading recruitment companies

*Details may vary slightly depending on your location, local labour law, etc.

Our culture of inclusion and belonging.

We welcome applications from people of all backgrounds, and all aspects of employment are based on merit, qualifications, and business needs. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

If you require any accommodations or have any accessibility needs, please reach out via email Talent@weareams.com or make a member of our Talent Acquisition team aware at any time.

Hit the Apply now button to get your journey started!

We take pride in being Disability Confident. This helps to ensure that you can be interviewed fairly if you have a disability, long- term health conditions, or are neurodiverse. You will be shortlisted based on minimum criteria for the role and will be offered support and/or adjustments for the recruitment process if you wish.