Senior Client Officer - Client Organisation

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Job Description

Role overview

The Senior Client Officer (SCO) owns the responsibility to bring to clients the best of Ipsos and be the "Voice of the Client" among Ipsos teams. Driving client growth is a key part of our 5-year plan and is owned by the Chief Client Officer and the Client Organisation team. The sharp end of this effort is owned by the Client Officers - working directly with our key clients and our Service Lines to ensure client relationship excellence, and drive growth and value creation for their portfolio.

What will I be doing?
The SCO manages a client portfolio (3-5 clients depending on the size and potential of the clients) and conducts the following activities for each client:

Client Strategy

• Understand client sector, context and strategic/growth questions the client is facing.
• Build the long-term vision for the client identifying client's growth agenda, client priorities, client power map, competitive landscape, Ipsos value proposition.
• Build a strategic commercial action plan with the SLs and global account directors and lead the execution of that plan.

Business Development

• Activate the commercial action plan to meet target revenue objectives in coordination with the Service Lines.
• Take a business development approach with the client to develop opportunities, promote Ipsos services and create additional revenue and new sources of revenue.
• Lead proposals and pitches where there is xSL involvement or strategically significant.
• Advise SLs on pricing and optics to ensure we hit the client brief.
• Look for and develop opportunities to put Ipsos services top-of-mind (e.g. conference attendance / speaking, hot seats, client events)

Client Relationship Management

• Build relationship and trust with clients' business decision makers (C-Suites, business teams - both insight and outside insight - etc), to establish trusted advisor status.
• Ensure ongoing retained programmes are providing recognisable value to clients.
• Build on previous work to give additional value ("connect the dots").
• Provide added value to client with new ideas, thought leadership, and innovative ways of doing market research and growth strategy.

Reporting

• Manage the opportunity pipeline and report progress to the CCO and global account directors
• Report to the board on KPIs

Ipsos UK offers a hybrid working environment, 3 days in the office and working the rest from home.

What do I need to bring with me?

• You'll be genuinely passionate about understanding our client's businesses and want to help us grow our relationships with them and interested in the commercial impact of the insight we produce (both for clients and ourselves).
• You'll be keen to take on an externally and internally focused role where judgment and balance are required.
• Client relationship management experience (ideally up to C-Suite or C-Suite -1)
• Multi stakeholder relationship management (both at a local and international level)
• Proven revenue generation / business development experience
• Commercial expertise - good understanding of pricing strategy and optics
• Strong storyteller and communicator both written and verbally, with experience in public speaking
• Research experience - knowledge of a broad range of offers across Service Lines and experience running projects from brief to deliverable
• Strong interpersonal skills with proven track record of building rapport and external / internal networks
• Collaborative by nature but able to lead from the front
• Be truly entrepreneurial and challenge the status quo in a constructive way
• Keen eye for detail

What is in it for me?

Ipsos UK offer an attractive basic salary and a rewards package including 25 days annual leave, a pension scheme and a great range of flexible benefits to suit your personal needs. For roles at Research Manager level and above we also offer private healthcare.

In addition to this we have a fantastic Learning & Development offer delivered through a mix of face to face, online or on-demand; you can read more by clicking here.

We realise you may have commitments outside of work and will consider flexible working applications - please highlight what you are looking for when you make your application.

Ipsos is committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We also recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients.

About Us

Ipsos is one of the world's largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we're proud to share we've received our Great Place to Work Certification in 2022 & 2023!

About the Team

The Client Organization seeks to bring the best of Ipsos' solutions to clients, and to be the 'voice of the client' inside Ipsos. The mission of the Ipsos Client Organization (CO) is to deliver greater value for our clients and profitable growth for Ipsos. The CO is comprised of senior executives from across the industry who are focused on building long-term client relationships by understanding their business context and priorities, and then identifying and penetrating the relevant buying points for Ipsos' broad portfolio of services that address these needs.