Account Manager

Job Description:

Dentsu is an integrated growth and transformation partner to the world's leading organizations. Founded in 1901 in Tokyo, Japan, and now present in over 145 countries and regions, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society.

iProspect, a global digital-first end-to-end media agency. Its unmatched mix of media strategy and storytelling with digital expertise and audience knowledge defines the new territory of performance-driven brand building. By delivering human-centric solutions, iProspect accelerates growth for the world's most iconic brands including Sonos, Cox, LG, Hilton, Levi's, Budweiser, Microsoft, and Procter & Gamble. The iProspect team works across a network of more than 8,000 media and performance specialists spread across 93 global markets.

Purpose of the Role

This Account Manager role will work across brands including Reiss, GAP and Victoria's Secret, supporting the smooth day‑to‑day running of the account. You will contribute to client responses, feed into comms planning, and help ensure all financial processes are completed accurately and on time.

Sitting within the client account team, you will play a key role in the day‑to‑day management of campaigns liaising with channel teams and clients to help us deliver against agreed KPIs. The role will also include managing one Client Executive and supporting their development.

Key Responsibilities

• Seamless Client Experience: Support the delivery of a smooth, high‑quality client experience by taking ownership of key day‑to‑day tasks and contributing to campaign planning and deliverables.
• Campaign Planning Support: Assist the Client Partner by using iProspect's planning framework to help shape campaign plans, working closely with activation teams to ensure all elements are aligned and ready for execution.
• Campaign Delivery & Reporting: Help manage campaigns from initial planning through to reporting, ensuring outputs are accurate, timely and aligned with campaign objectives.
• Daily Client Management: Handle day‑to‑day client requests, ensuring all deliverables are met to a high standard and helping maintain strong, trusted client relationships.
• High‑Quality Output Delivery: Maintain strong standards of accuracy, consistency and timeliness across all client‑facing work, ensuring "brilliant basics" are embedded in all tasks.
• Financial Processes & Administration: Support financial management across accounts, including raising POs, monitoring budgets, and ensuring timely and accurate billing in collaboration with internal teams.
• Clear Communication & Collaboration: Communicate proactively with colleagues and clients on deadlines and deliverables, fostering effective collaboration across teams and contributing positively to team culture.
• Team Support & Line Management: Provide day‑to‑day guidance and support to Client Executives, helping them deliver their work effectively and contributing to their ongoing development.

Person Specification

• Client & Category Curiosity: Demonstrates strong interest in clients' businesses, showing developing knowledge of their sectors, audiences and challenges.
• Innovation & Continuous Improvement: Looks for opportunities to improve ways of working, showing willingness to test new approaches and contribute ideas that support future success.
• Relationship Builder: Builds positive, trusted relationships with clients and internal teams, communicating confidently and professionally.
• Collaborative Partner: Works effectively with colleagues across iProspect and the dentsu network, contributing to integrated, high‑quality client solutions.
• Driven & Development‑Focused: Shows motivation, strong attention to detail, and a commitment to personal growth and delivering great work.
• Experience & Core Values: Brings experience across integrated campaigns (ATL, performance, Paid Social, Paid Search) and demonstrates values such as being collaborative, practical, curious, adaptable and committed to continuous improvement.

What We Offer

• This is a permanent role
• The team is based in our Newcastle office and operates on predominantly remote working model with requirements once to twice a month onsite.
• As well as a competitive salary, you'll enjoy a benefits package that you can tailor to your needs.

Inclusion and Diversity

At Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation, benefiting our employees, partners, and communities.

We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic. Beyond recruitment, we strive to create an environment where everyone feels respected, supported, and empowered to bring their authentic selves to work.

We recognize the importance of work-life balance and are open to discussing flexible working arrangements for all roles. If you need reasonable adjustments due to a disability or medical condition during our recruitment process, please contact us at accommodations@dentsu.com, quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience.

#LI-Hybrid

#LI-IPROSPECT

Location:
Newcastle upon Tyne

Brand:
Iprospect

Time Type:
Full time

Contract Type:
Permanent