Senior Client Care Advisor
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We are hiring a Senior Client Care Advisor!
We have an exciting opportunity for a Senior Clinical Care Advisor to join our fantastic team at Glenbrae Veterinary Clinic on a full-time basis
We are looking for someone who is passionate about the job and can fit in with the team, someone who will go the extra mile to provide a professional and personal service to each client is vital for the role as this is at the heart of the company's ethos. The successful candidate will have previous customer service experience (preferably min 3 years), ideally within a veterinary settling although this is not essential.
Our ideal candidate
The ideal candidate will be confident, committed, and able to work well under pressure with exceptional organisational skills. A friendly manner and love for animals is also essential for this role. As this is a senior position, it is important that the successful candidate possess leadership skills as they will be responsible for overseeing their team of 8 CCAs.
Due to the nature of this role, there will be a varied level of responsibilities, ranging from greeting clients and dealing with their enquiries, maintaining client records, taking payments and assisting with daily banking if required, a number of administrative duties including overseeing Pet Health Club membership, dairy management and maintaining key communications with clients and the work team.
About the rota
The shift pattern will be a 38-hour working week which can be flexible over 4 or 5 days. Saturdays are 1:3 with no OOH or Sundays.
Want to know more?
Glenbrae has been established since 1990 and we are a busy 3-site practice with Tier 2 RCVS accreditation. We became part of the IVC Evidensia family in 2019 which has helped us by providing many opportunities for clinical excellence and development within our teams. Our mission is to provide outstanding conventional and holistic care from a local friendly and caring team. Our services include laparoscopy, dental radiography, ultrasonography including specialist input, endoscopy, digital radiography, laser therapy and acupuncture, stem cell therapy and a consultancy homeopathic service.
We are a forward thinking, proactive team who care about our clients, patients, and each other. We actively promote a healthy mindset and wellbeing giving each other support both professionally and personally. Our clinics are situated in Bearsden, Dumbarton and Muirhead allowing us to serve a large area of clients. We are a team of 30, made up of 11 vets, 5 RVNs, 2 SVNs and 9 CCA's and other admin support staff. We have a visiting homeopath consultant and visiting ultrasonographer. We are proud to support our local communities and provide support at local galas and charity events.
In addition to a competitive salary, you will benefit from:
*6.6Weeks annual leave
*Additional annual leave for your birthday which will be added to your holiday allowance
*Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
*Cycle to work scheme
*Initiatives focused on employee wellbeing
*Non-accidental injury support
*Learning and development opportunities via the IVC Evidensia Academy
*Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
*Pension scheme
*Discounted staff pet care
At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
£0 - £0 a year
Up to £28,000 DOE per annum.