Senior Claims Handler

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Senior Claims Handler

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Bolton

Description

Are you ready to make a meaningful impact in the world of insurance claims? Look no further! We're seeking a talented and experienced FNOL Senior Claims Handler to join our team. Here's why this opportunity stands out:

What will your day look like:

As an FNOL Senior Claims Handler, you'll be at the forefront of our claims process, ensuring swift and accurate handling of claims from the very beginning. Here's a glimpse into your daily responsibilities:

Assisting Managers with Diary Tasks: Collaborate closely with our management team to manage schedules, appointments, and critical deadlines. Your organizational skills will shine as you keep everything running smoothly.
• Validating Claims Against Policy Information:

Dive into the details! You'll meticulously review claims submitted by policyholders, ensuring they align with policy terms. Your expertise will play a crucial role in verifying indemnity and accuracy.

Maintaining Claims Allocation:

Efficiently distribute claims within our team. Timely allocation ensures that each claim receives prompt attention and appropriate handling.

Managing Diary and Post Allocations:

Handle incoming correspondence related to claims processing. Prioritize tasks, allocate resources, and ensure seamless communication.

Monthly Audits and 121 Meetings:

Conduct regular audits to assess team performance, adherence to processes, and compliance. One-on-one meetings with team members allow for feedback, growth, and alignment.

Staff Training:

Contribute to the professional development of your team. Provide training sessions on claims handling procedures, customer service, and technical skills.

Knowledge and Abilities:

Motor Claims Experience:

Your familiarity with motor insurance claims is essential. Understanding vehicle-related incidents, repair processes, and liability assessments will set you up for success.

Computer Literacy and CQ Understanding:

Comfort with technology and a good grasp of claims management systems (such as CQ) are crucial. Efficient data entry, document management, and communication rely on these skills.

Influence and Relationship Management:

Interact effectively with stakeholders, including policyholders, loss adjusters, and legal professionals. Your positive communication and empathy matter.

Problem-Solving and Prioritization:

Navigate conflicting demands with a proactive approach. Keep team priorities aligned even in challenging situations.

☎Excellent Telephone Manner and Communication:

Clear verbal communication and active listening are essential when dealing with customers, colleagues, and external experts.

Join us in shaping the future of claims management. Your expertise will make a real impact, and your growth opportunities are limitless.

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan