Senior Claims Handler

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About The Role

Here at ARAG UK Group, we have an excellent new opportunity for a Senior Claims Handler to join the team in our Bristol Office.

The successful candidate will be responsible for handling a varied caseload of legal expenses claims with a value of up to £25,000. You will use your excellent customer service skills to liaise with a broad range of internal and external stakeholders, including solicitors, brokers and accountants as well as personal customers. This is a fast-paced role, so organisational and prioritising skills are key, and we're looking for candidates who can demonstrate empathy and resilience whilst meeting SLAs and working within established procedures. Ideally, you'll have a strong background in Legal Expenses claims or alternative types of general insurance as you'll act as a touchpoint for your colleagues and work across all claim types.

We offer an excellent and comprehensive benefits package, and we offer a range of flexible start and finish times, with no evenings or weekends. Once fully trained in the role, we offer hybrid working, and most of our colleagues work from home the majority of the week, if desired. We offer full training and support, and we have a careers pathway in place for your future development.

As a Senior Claims Handler you can expect to:

• Manage a diverse range of claims, with a focus on providing excellent customer service to our customers.
• Oversee the customer experience throughout the claim life-cycle from first point of contact to investigating evidence and making informed decisions on claims outcomes, displaying empathy and compassion throughout.
• Provide clear, concise and accurate information to our customers, business partners and internal customers.
• Quickly develop your knowledge of ARAG products and policies to become an expert in assessing and identifying claims, and managing appointments of litigators and solicitors where necessary.

About You

We are looking for candidates that can demonstrate:

• An understanding of delivering excellent customer service in a fast-paced environment
• A drive to work in a customer facing or technical role
• Experience in working in a claims environment in general insurance, or in legal services.
• A calm and patient manner when dealing with challenging and emotional claims; and
• Excellent verbal and written communication.

As a team we are passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work. In return for your commitment, we will offer you generous remuneration and an attractive benefits package.

If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above.

About The Company

ARAG UK has been helping businesses and individuals gain access to justice for over 40 years. It's our founding principle to enable everybody, not just those who can afford it, to assert their legal rights.

Thousands of businesses and individuals defend or pursue legal action each year safe in the knowledge that ARAG are paying their legal bills. Our businesses include a legal expenses insurance company and a law firm with many opportunities in both areas.

We have always been aware that it's the people that really make it happen; the quality of our people defines the quality of the company, the service we offer and the good outcomes for our customers, so we're committed to creating a great place to work for our employees.

We believe it is an exciting time to join ARAG. You can expect an organisation that will challenge and develop you to progress your career.

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.

If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer a generous reward and benefits package.