Senior Claims Expert

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Let's care for tomorrow. Your ambitions. Your dreams. Your tomorrow Whether it's aircraft, international business or offshore wind parks, Allianz Commercial has an extensive range of risks covered when it comes to protecting businesses.

We are looking for a Senior Claims Expert to join our Property Claims team, based in London.

Your Team We are committed to delivering on our claims promise. At Allianz Commercial, we are committed to deliver superior claims experience to our customers: before, during and after a loss.

The Impact You Will Have Reporting to the Head of Property, Entertainment, Natural Resources and Construction Claims (UK), you will manage the investigation and reserving of Property claims, maintaining accurate claims records, and ensuring operational excellence. You will also play a crucial role in relationship management and claims handling, contributing to the growth and market position of Allianz Commercial.

Some of your specific responsibilities could include:

• Thorough investigations and reserving of claims, with accurate maintenance of claims records within Allianz Commercial Claims administration systems for designated accounts.

• Representation of Allianz Commercial positively in the market, with development and maintenance of strong relationships with key brokers, clients, and other stakeholders, including third-party adjusters, and encouragement of collaboration across functional areas involved in the claims handling process.

• Resolution of high exposure and complex Property claims with effective, service-oriented solutions, evaluation of coverage issues, determination of appropriate reserving levels, and support for the establishment of claims management procedures for new business accounts.

• Leadership of projects and change initiatives to enhance operational excellence within the UK Claims department, with active participation in cross-departmental projects to improve efficiency and the claims offering and ensuring timely referral of matters exceeding authority to the line manager, maintaining compliance with internal guidelines and procedures.

• Timely production of management information reports, such as monthly major claims movements, with proactive identification and analysis of loss trends for strategic decision-making.

What You'll Bring to the Role
• Excellent technical knowledge in handling Property claims. Experience in doing so on a global basis, with experience in interacting with multiple stakeholders in different locations is a benefit.
• Proven excellence in communication, both verbal and written, with the ability to build and maintain strong relationships with clients, brokers, and other stakeholders, enhancing relationship management capabilities.
• Demonstrated ability to analyse complex data and situations, identify key issues, and develop effective solutions, showcasing strong analytical and problem-solving skills.
• Proficient in delivering engaging and informative presentations to diverse audiences, effectively conveying information and insights.
• Strong command of oral and written expression, with the ability to communicate clearly and effectively in English, ensuring accurate and efficient information exchange.
• Comprehensive understanding of benchmarking processes and key performance indicators (KPIs), with the ability to apply this knowledge to drive performance improvements and strategic decision-making.
• Skilled in project management, with the ability to plan, execute, and oversee projects to successful completion, ensuring alignment with organizational goals and timelines.

67494 | Customer Services & Claims | Professional | Allianz Commercial | Full-Time | Permanent

What's in it for you?

Let's care about everything that makes you, you We are committed to nurturing an inclusive environment where everyone feels they belong. We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working. Please feel free to discuss flexible working arrangements with us.

Let's care for your financial wellbeing We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus scheme and pension.

Let's care for your opportunities to progress From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.

Let's care for life's twists and turns From our support for flexible working, health and wellbeing (including private healthcare and generous parental leave benefits), to helping people return from career breaks with experience that nothing else can teach. We've got your back.

Let's care for our society and our planet With opportunities to be engaged in shaping a future that is safe, inclusive and sustainable, we care for the tomorrows of our people, our industry and our clients.

Care to join us?

Allianz Commercial is the center of expertise of Allianz Group, insuring mid-sized businesses, large enterprises, and special risks.Our customers include top consumer brands, financial institutions, industry leaders, the global aviation and shipping industries, as well as family-owned and medium-enterprises.We also cover unique risks such as offshore wind farms, infrastructure projects and film productions.Our clients trust us to provide a wide range of traditional and alternative risk transfer solutions, outstanding risk consulting and multinational services, and seamless claims handling.Allianz Commercial helps customers to prepare for what's ahead.

Learn more about careers at Allianz Commercial by clicking here.

Learn more about Allianz Commercial by clicking here.

Allianz is an equal opportunity employer, and therefore welcomes applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, sexual orientation or any other protected characteristic. Diversity of thinking is an important part of our culture.

People with disabilities: We want to give all our candidates the best opportunity to succeed. If you need any adjustments to be made during the application and selection process, please email agcsglobalcareers@allianz.com

Recruitment Agencies: Allianz Commercial has an in-house recruitment team, which focuses on sourcing great candidates directly. Allianz Commercial does not accept unsolicited resumes from agency or search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired. When we do use agencies, we have a PSL in place, so please do not contact managers directly.

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