Senior Claims Adjuster - Casualty
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Senior Claims Adjuster, Casualty (Retail)
London, UK
Explore. Analyse. Cultivate. Collaborate. Innovate.
At AXA XL we solve today's complex risks to drive tomorrow's innovation. We see our careers with AXA XL as a chance to unleash our potential globally. Cultivate expertise. Collaborate constantly. Analyse deeper. Dream bigger.
Our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.
The business we write is truly varied - from large global manufacturing, Retail and hospitality risks to smaller, Mid-Market UK based companies, as well as care homes and travel package providers. Building relationships with our clients and understanding their business is key and through transparent collaboration with them and any other relevant stakeholders, we can deliver the service that our clients have come to expect of us.
This is a permanent opportunity for am experienced and enthusiastic Casualty claims professional to join our UK Property & Casualty Claims Department, working within the UK Casualty claims team and our international colleagues on global programs, contributing to the excellent offering we provide to our clients across the globe. The team use their expertise to seamlessly handle even the most complex claims.
This is a varied and challenging role, where you will have to think on our feet and adapt to changing workloads. It's an ideal role for someone who would like the opportunity to be a referral point for junior members in the team and providing guidance.
It will suit someone who has a wealth of experience in the field of Liability claims handling and someone who is an excellent communicator at all levels. Previous experience in Environmental or Professional Indemnity claims would also be beneficial, as this presents an opportunity to assist others, but is not essential.
You will be based in London; however, AXA XL has implemented a Smart Working initiative offering a hybrid way of working, combining both remote and office working, with office anchor days/minimum 2-3 days per week. You may also be required, on the rare occasion, to travel and attend the Ipswich office.
DISCOVER your opportunity
What will your essential responsibilities include?
• Embrace and deliver on the strategic drivers that AXAXL has in place from 2024, including tailored client solutions, offering value beyond the policy, leveraging data to help clients make better decisions and streamlining processes to improve value.
• Managing our own portfolio of high value, complex claims to a pre-determined authority level, in accordance with the global guidelines and AXA XL's reserving philosophy. This will include strategic thinking, trend analysis, large loss reporting/Claims Alert, Watchlist and Roundtable meetings and Alternative Dispute Resolution initiatives.
• Pro-active engagement with internal/external stakeholders with the aim to resolve claims promptly, fairly and with due expertise.
• Effective diary management of all claims through use of a diary system
• L iaison with loss adjusters, brokers and/or clients to investigate liability, as well as regular meetings to with client/brokers to discuss claims protocols, claims activity, trends, and claims defensibility.
• Ensuring all claims are reserved wherever possible, within the company guidelines.
• Developing and maintaining relationships with Underwriters, Actuaries and other internal departments as required.
• Providing guidance and direction to our Third-Party Administrators and Legal Partners for the claims that fall outside of the Delegated Authority arrangements. The larger and more contentious matters will need to be reported up to the Management Team quickly and effectively.
• Regular meetings will need to be conducted with the delegated claims partners, allowing oversight of bordereaux/ portfolio performance of accounts, improvement areas, fund adequacy and proactive management of handling of above DA claims.
• Attending audit performance discussions with the key partners, ensuring that action points are tackled quickly and effectively. Proper oversight is critical.
• Working with Offshore / Shared Services to ensure delivery of the expected service, looking for ways to enhance and supplement the support we receive.
• Attending a range of underwriting driven meetings to explore and explain portfolio management performance and to offer opinion on the risks and businesses that we write in the absence of the Claims Manager and/or Assistant Manager.
• Engagement with the Management and Leadership teams will form part of the role, when preparing and presenting large claim activity to the Management / Leadership team. This is a demanding and dynamic component, which may require adapting to changing expectations, so flexibility and adaptability is key.
• Assisting Underwriters with renewal proposals, ensuring they have the claims detail they need to make informed decisions about the business we write.
• Liaising with Brokers / Co-insurers / Captive Reinsurers/ other Defendants as and when required.
• Manage all Litigated cases effectively and within company practices and expectations. Handlers will always be in control of the claim.
• Managing static and inactive claims across the wider team as required.
• Review of Loss run reports, analysing data sets to expose outliers and anomalies, as well as aggregate monitoring to oversee account performance.
• Assist Claims Manager with the technical development and mentoring of Casualty Adjusters on the team providing technical oversight, including coverage analysis, investigation, evaluation, reserving and resolution of a book of UK Casualty Claims in accordance with the GCHP by acting as a referral point to claims Adjusters.
• Engaging with project groups when required to facilitate business improvement or product enhancement, leading where necessary.
• Active participation and accountability for the Quality Review Process. You will be required to audit and undertake quality feedback conversations with the view to improving the performance of your claims staff and influencing the outcomes on their claims to d rive culture of continuous improvement and learning.
• Always looking for ways to improve and enhance the service we provide - lead by example.
You will report to the Claims Manager - Casualty.
SHARE your talent
SHARE your talent
We're looking for someone who has these abilities and skills:
• Casualty claims adjusting experience within the UK insurance market, with a bias towards large corporate and commercial global risks in a company paper environment .
• An excellent working knowledge of general liability matters is essential. Some knowledge of global programs and TPA management is also preferable
• Effective communication and organization skills, both written and spoken
• Happy to work as a team on activities or individually
• Competent in all Microsoft suite products
• Innovative mindset - an ability to find successful solutions
• Hold Accountability - seeking guidance or authority when uncertain
• A true commitment to achieving excellence with a truly client first mindset
FIND your future
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business - property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.com
Inclusion & Diversity
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It's about helping one another - and our business - to move forward and succeed.
• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
• Robust support for Flexible Working Arrangements
• Enhanced family friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter
Learn more at axaxl.com/about-us/inclusion-and-diversity . AXA XL is an Equal Opportunity Employer.
Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars:
• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action : We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving.
For more information, please see axaxl.com/sustainability