Senior Change Delivery Manager

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Senior Change Delivery Manager

Job no: 502458
Work type: Permanent Full Time
Location: London - Hybrid, Leeds - Hybrid
Categories: Change Delivery

Senior Change Delivery Manager, Product & Change Delivery Team

Working at our iconic office in King's Cross, London or Morely, Leeds and virtually via Microsoft Teams

Your new role at NewDay

The Product & Change Delivery team is approximately 100 people strong, at the forefront of the major change and programme delivery that drives NewDay forward. We are looking for a stand-out change leader to join our team. Our people lead the end-to-end delivery of exciting, complex initiatives, ensuring that all partners, suppliers and colleague team members are brought along the journey.

Our programme leads are specialists. We expect you to grab empowerment and autonomy. You're trusted to use your expertise to find the right path to solve complex problems. You should also have the urge to get better and better. Our work is purposeful and meaningful. You will be relentlessly delivery focused, strategic, commercially astute and technically savvy. You will be personable with outstanding communication skills.

You'll deliver

• End-to-end delivery of our complex, strategically important programmes to achieve the company's key goals - these range from digital initiatives across e-commerce and e-servicing, new product launches, regulatory initiatives, technology advancements and large commercial projects such as new business lines.
• Leadership of matrix delivery teams to solve difficult problems and find the optimum way of achieving the outcome.
• A focus on managing exceptions by embedding risk management techniques at the heart of your delivery.
• Leadership across internal NewDay teams and external 3rd party partners and suppliers to understand the key integration points to line up and deliver dependencies.
• Engagement with a variety of partners; build strong working relationships up to senior level (including regular engagement with ExCo) to ensure their continued consensus and engagement, and to drive timely decision making.
• Ensure hygiene factors such as planning, estimating, governance, reporting, resourcing, budgeting, financial reconciliation and regular retrospectives to identify ways to optimise delivery are completed to the highest standards.

What you'll bring

We need knowledge, experience + expertise in:

• Leading and supporting project teams of cross functional specialists.
• Large scale change and delivery in markets in which digital products, services and capabilities are becoming dominant.
• Exceptional organisational skills with experience managing and working within budgets and time-pressured environments.
• Agile and lean advocacy, able to adapt frameworks for new projects and share knowledge and understanding.
• Flexibility and able to tailor a delivery methodology and framework to a project's needs.
• Great facilitation, diplomacy and negotiation skills, enabling you to have difficult but constructive conversations with partners and your colleagues.
• Outstanding communication skills and able to tailor your message to suit your audience's needs.

And would love you to know or learn:

• Passionate about business value and customer needs, with the insight to articulate what success looks like, why it looks like that and how to measure it.
• Experience working within change management policy and governance.
• Proficient in Jira and Confluence.
• Management and evolution of portfolio management tools.
• Passionate about continuous improvement.

Where next? Let's talk about this role - Apply now!

About NewDay

We help people move forward with credit and help our colleagues to move their careers forward too.

We use our highly flexible, scalable, and multi-product digital credit engine to power over 120 million transactions every year. Our brands include Aqua, marbles, fluid and Bip. We partner with leading brands such as John Lewis, AO, Argos and DEKO.

Over 5 million UK customers are supported by our award-winning customer service.

At NewDay, we value all types of diversity. We're an equal opportunity employer and believe that our differences create a vibrant, authentic working culture. We want all our colleagues to feel able to bring their whole selves to work. We don't discriminate on the basis of age, physical or mental disability, gender reassignment, marriage and civil partnership, pregnancy and carer status, race (including colour, nationality, and ethnic or national origin), religion or belief, sex and sexual orientation. We make sure that every job is crafted to be inclusive and that people with disabilities or caring responsibilities can take part in the application and interview process. Tell us if you need accommodations: we'll put reasonable adjustments in place to support you.

Our dynamic NewDay culture

We're focused on what will drive impact in helping people move forward with credit. Our distinctive culture is geared to spark innovation and team working - with lots of open doors for development. Our customers can rely on us because we aim high, support each other, do the right thing and build for the future.

We invest in our colleagues. On top of a strong market competitive salary, you get a bonus opportunity that matches the impact (delivery + values) you drive in your role. We also help you retire better with market leading pensions.

At NewDay, #yourwellbeing matters: You get 26 days holiday and can buy up to 5 more after probation. Then you'll get extra days as you build your career with us.

NewWork, our flexible, hybrid working approach, helps you to manage your work/life balance - and even bolt on work time in other countries before or after your holiday. And when you're in the office, you get free healthy breakfast, fresh juices, lunch, barista coffee etc.

Our tax efficient green car and cycle to work schemes save you money (and help the planet).

Ask your Talent Acquisition Partner to tell you more about any of our perks.

We work with Textio to make our job design and hiring inclusive.

#LI-Hybrid

Advertised: 24 Jul 2024 GMT Daylight Time
Applications close: 13 Sep 2024 GMT Daylight Time