Senior Change Communications Manager

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Job Description

Senior Change Communications Manager

Permanent, full-time
Hybrid - Based from our Hatfield office (2x days onsite)

Why Ocado?

Here at Ocado Logistics it's our mission to provide an outstanding customer experience for our partners, developing groundbreaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world - changing the way the world shops, for good.
We're reshaping the way the world shops. From high-tech Customer Fulfilment Centres to bustling delivery hubs and corporate offices, we deliver an exceptional online experience for our customers every day. With over 16,000 colleagues across the UK - from drivers and personal shoppers to engineers and strategists - how we communicate has never been more important.

The Opportunity

We're seeking a Senior Change Communications Manager to play a key role in transforming how we engage our people through change. Working across both hourly frontline and head office populations, you'll develop and deliver change communications that resonate, land with clarity, and foster understanding and engagement across the organisation.

Reporting to the Head of Internal Communications, you will design and implement a high-impact change communications strategy, setting the standard for what great change communications looks like across the business. You will embed the foundations, establish clear processes and governance, and create consistent ways of working that ensure change communications are effective and impactful. Drawing on your deep change communications expertise, you will connect with a 16,000+ workforce, ensuring key messages are clear, compelling, and drive meaningful action at every level.

This is a fantastic opportunity to own the end-to-end change communications agenda - advising senior leaders, aligning stakeholders, and embedding a culture of clarity, engagement, and inclusion. You will define what "good" looks like for change communications, develop the frameworks and tools to enable success, and champion best practice across the organisation.

To be successful in this role, you will bring proven experience in change and internal communications across a diverse workforce, spanning both frontline and head office populations. You will lead initiatives that make change feel informed, connected, and engaging, while delivering measurable impact across a fast-moving operational business.

What you'll be doing

Build and lead a structured, strategic change communications function with clear processes and governance.
Translate strategic priorities into actionable communications - from leadership briefings to digital campaigns, newsletters, and Connect+ content.
Advise and influence senior leaders, ensuring messaging is clear, consistent, and impactful at every level.
Ensure alignment between HQ and operational communications, embedding messaging across sites and teams to maximise adoption and engagement.
Lead, mentor, and manage the Comms Co-ordinator to deliver high-quality outputs across all channels.
Analyse engagement data and campaign performance to inform strategy, refine approaches, and demonstrate measurable impact.
Drive initiatives that embed our strategic narrative and build manager capability in communicating change effectively.
Innovate with new approaches and tools to enhance colleague experience and engagement.

What we're looking for

Extensive experience in internal, change, or corporate communications, ideally in large, complex organisations or consultancy.
Proven experience building and delivering strategic change communications that drive engagement and measurable impact.
Experience creating structured processes, governance, and best practices for communications functions.
Ability to influence and advise senior leaders, align stakeholders, and lead cross-functional teams.
Strong storytelling, written, and verbal communication skills.
Experience using internal communication platforms (CMS, intranet, Google software, Staffbase, or similar).
Analytical mindset with ability to interpret engagement data and make actionable recommendations.
Comfortable managing multiple priorities in a fast-paced, operational environment.
Knowledge of change management frameworks, internal communications best practices, and employee engagement strategies.

Key competencies

• Strategic thinking and organisational visioning
• Executive presence and senior stakeholder influence
• Change communication and engagement expertise
• Digital proficiency and technical understanding
• Strong project management and organisational skills
• Data-driven decision making
• Collaborative and team-oriented approach
• Innovation, creativity, and proactive problem-solving

What you can expect to receive in return

At Ocado we believe in a workplace where everyone feels valued and supported, so you'll find a safe and collaborative atmosphere that is as fresh as our produce as well as an award winning recognition programme and benefits package that includes a healthy work-life balance, extensive healthcare coverage, competitive salaries, and exclusive employee discounts.

• Flexible Work: Enjoy 30 days of 'work from anywhere' policy for a balanced life.
• Wellbeing Support: Access dedicated apps and an Employee Assistance Programme for holistic well-being.
• Generous Leave: Begin with 25 days, growing to 27 after 5 years, with an option to buy more.
• Pension Plan: Secure your future with our pension scheme, featuring up to 7% employer contribution matching.
• Private Medical Cover: Rest easy with comprehensive private medical insurance.
• Family-Friendly: We support your family with maternity, adoption, shared parental leave, and paternity leave.
• Financial Aid: Get interest-free train tickets and join our Cycle to Work Scheme.
• Shuttle Services: Convenient free shuttle buses connect you to work.
• Share Schemes: Join exciting share plans to participate in our success.
• Shopping Perks: Enjoy a 15% discount on Ocado.com and savings at popular retailers and restaurants.
• Financial Protection: We offer Income Protection and Life Insurance for financial security.

Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race,colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.