Senior Cerner Operations Analyst

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Fulfil your potential in hospitals that make history:

Charing Cross, Hammersmith, St Mary's, Queen Charlotte's & Chelsea and Western Eye.

With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.

We are an NHS Trust of approximately 14,000 people, providing care for over a million and a half patients from north west London and beyond every year.

We have a rich heritage and an ambitious vision for the future of our patients and local communities.

With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.

We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.

Job overview

The Cerner Operations team is recruiting a Senior Cerner Operations Analyst - Band 6. You will be joining a dynamic and forward-looking ICT Department. Cerner Operations provides services and support to Imperial College Healthcare NHS Trust staff using the Oracle Cerner EPR application.

Imperial are one of four Acute Trusts in North West London who are working together as an Acute Provider Collaborative to implement a shared suite of clinical and administrative applications. Cerner has already been implemented as the common EPR across the APC. This is exciting an opportunity for you to work with your colleagues at Chelsea & Westminster, London North West and Hillingdon, to deliver the North West London ICS Digital Strategy. The customer base consists of both clinical and non-clinical users with a wide range of applications requirements.

Cerner Operations has three main functions: Cerner Service provides a second level support service, resolving application issues and escalating to appropriate team where necessary. Cerner Data Corrections manages user system corrections for Imperial. Cerner Back Office manages business as usual PAS configuration changes including clinic templates, correspondence and ward locations across the entire domain (Imperial and Chelsea).

Main duties of the job

Support is shared across teams so that no one area of activity is dependent on a single member of staff; however different members of the team will specialise and lead on specific areas of functionality.

The role will be working in the Cerner Service Team, based at Charing Cross Hospital.

You will have the analytical and communication skills associated with the day-to-day administration and management of the Patient Administration System (PAS) and Electronic Paper Record (EPR) applications. Working with users, you will gain an understanding of their needs and issues, arrive at satisfactory resolutions, provide feedback on progress and report on your actions. The documenting of service standards and procedures will be a key requirement of the job.

You will work closely with external agencies and suppliers, developing and fostering good working relationships, managing work to ensure that the service received meets National and Trust standards within timescales and Service Level Agreements.

Interviews for the Senior Cerner Operations Analyst position are to be held at Charing Cross Hospital ICT Department Riverside Wing, Lower ground. Hammersmith

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. .

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.

Person specification

Education/ Qualifications

Essential criteria

• Degree or Equivalent Experience

Desirable criteria

• ITIL

Experience

Essential criteria

• Experience of Application Support role
• Experience of working in a highly integrated environment
• Evidence of having worked to documented standards
• An excellent understanding of the patient journey and the key challenges Trust clinicians face with respect to use of systems
• Knowledge of legislation regarding NHS Information Governance

Desirable criteria

• Experience of working in an NHS Trust
• Experience of Supporting Cerner Millennium

Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number).

Employer certification / accreditation badges

Documents to download

• Job description (PDF, 828.6KB)
• Functional requirements (PDF, 472.6KB)
• Our Strategy 2023-25 (PDF, 230.4KB)