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Role Title: Senior Category Manager

Reports to Title: Head of Procurement

Location: Hybrid Working - Glasgow Head Office/Home

Hours of Work: 40

Job Purpose:

The Senior Category Manager will be responsible for the management of City Groups' (UK & Ireland) supplier relationships, this includes all PPM and reactive suppliers within City customer contracts, category management ensuring strategies are delivered and savings met in line with the business objectives across the Supply Chain.

The Senior Category Manager will be strategically minded and will lead in the development and implementation of procurement strategies ensuring cost efficiency, quality and supplier reliability. The role involves managing supplier relationships, managing a team, negotiating contracts and collaborating with internal stakeholders to meet City and our Client's objectives.

You will work within the category management team leading a team and report to the Head of Procurement. This role will also require a high level of collaboration with our internal operations, supplier and compliance teams to ensure that the overall strategy for end-to-end supplier management is being delivered.

You will create strong oversight and assurance processes and use data driven insight to give a view across the supply chain You will use this to monitor any emerging issues and risks in relation to supplier performance, spend, category management, legal or regulatory compliance, due diligence, or financial control.

A key requirement of the role will be to drive City's category strategy management improvement programme, owning supplier spend, stakeholder relationships, facilitating SRMS, communicating and embedding new governance in line with procurement best practice to enable the Group to consistently measure and manage supplier performance, spend and risk according to the materiality of the relationship and the services delivered.

Key Accountabilities:

Manage supplier relationships and contract delivery for allocated suppliers

Build strong engagement and trust with City's customers, responding promptly to client requests and using performance scorecards to demonstrate achievement of delivery targets and contractual compliance

Lead the category strategy programme.

Support and oversee a regular supplier audit regime to assure City and its customers of suppliers' compliance regarding health and safety, and other key compliance aspects

Work with customers/ internal City team to set annual budgets and ensure alignment with all stakeholders to support and deliver a schedule of services in line with budget

Supporting financial control by reviewing actual spend versus budget monthly, ensuring that any overruns are challenged by the team.

Work with finance team to resolve any supplier payment or accounting issues.

Build strong relationships with internal City stakeholders

Carry out in-store visits and key supplier visits when required.

Work with wider asset & compliance team and finance team to manage all budgets within target, optimising the best value and where possible at the lowest cost, without compromising service (where required)

Review management information to ensure delivery of customer KPI's/SLA's and statutory obligations meet or exceed requirements

Lead along with the team regular monthly supplier service reviews with allocated suppliers.

Support with supplier escalations, assessing the situation and ensuring remedial action plans are put in place and work with the wider procurement team to coordinate responses to the client.

Manage all material breaches or escalations to the Head of Supplier Management and the Head of Procurement.

Ensure the effective implementation of escalation and critical incident management processes to protect service delivery.

Lead and manage performance improvement plans within the supply chain.

Develop and promote a culture of behavioural safety within the team, ensuring effective reporting and investigation of any potential hazards.

Actively promote supplier development in order to help identify and target efficiencies and innovative solutions that deliver more value to City and its customers.

Lead and support with the strategic supplier management programme to ensure full integration with performance management programs across all suppliers.

Work with the wider business and FM support teams to identify opportunities and agree plans to deliver process improvement, efficiency, and best practice.

Ensure alignment with the wider business and operational teams to embed a one city approach when dealing with suppliers

Manage the overall delivery of objectives in accordance with the business strategy.

Driving a category led approach across the team ensuring best practises, tenders, auctions, e-auctions, evaluation, analysis and risk are accounted for in the end to end tender process

Knowledge, Skills & Abilities:

Knowledge:

5 years' experience of working within a procurement or supplier management environment.

CIPS qualification or equivalent is desired

A working knowledge of the maintenance service within the FM industry is preferrable, with previous working knowledge of a multi-site contracted environment being desirable.

Knowledge of retail and hospitality or customer service industry, preferred, but not essential

Fully conversant with a range of sourcing strategies, contract negotiation and budget management

Skills:

Strong commercial and supplier management experience and capability

Ability to collaborate with disparate teams

Strategic and Procurement Process mindset

Ability to build, nurture and grow relationships with suppliers and customers

Credibility to deliver a successful SRM programme

Strong analytical and problem-solving skills

Ability to critically challenge

Understanding of contracts and the key service deliverables within contracts

Ability to build strong stakeholder relationships, influence and work with people at all levels across a diverse and complex business structure

Excellent verbal and written communication skills to communicate persuasively and confidently at senior management level

Ability to work comfortably in a fast-paced, changing and high-pressure environment

Able to demonstrate a high level of strategic and commercial acumen.

Create a Sourcing plan and execute

Procurement end to end process execution, (business requirements analysis, market analysis, sourcing strategy, tender, negotiation, contract award, supplier management etc.)

Drive Cost reduction & value improvement

Lead and support on Supplier risk management

Ensure Stakeholder satisfaction

Lead and support Group strategy on Sustainability

Experience:

Experience of delivering a supplier strategy programme in a large organisation

Substantial supplier and contract management experience in a senior role

Experience in negotiation of significant supplier contracts

Demonstrable experience in managing supplier relationships

Experience in delivering change

Excellent analytical skills and understanding of management information and the ability to evaluate and assess financial data to make informed decisions.

Gravitas to build strong relationships with internal stakeholders, senior leaders, suppliers and customers

Proven track record in educating stakeholders and gaining alignment to a supplier management framework

Proven track record of managing supplier performance and resolving commercial and contractual issues

Strong communication skills and ability to present confidently and credibly

Experience in managing regional multi-site suppliers

Strong PC literacy, with experience in extracting, collating, and presenting performance data

Strong results focus, takes accountability for own performance and that of the team.

Experience in managing financial budgets.
Experience in managing a team, ensuring individual workplans and priorities are aligned at all times with the overall objectives and priorities of the department.

Senior Category Manager - Glasgow

Senior Category Manager - Glasgow

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